Albert Algarin Boulevard, Easton, PA, a variety of Health Care Fundamentals, supported by a varied and progressive career with extensive knowledge that lends to the challenge of any position my twenty one years of experience overall in office operations, analysis, problem solving skills, customer service and diversity training has provided.

Professional Experience

EDI Business Analyst							 NY
Assisted with project implementation for electronic NY

Perform clerical tasks respective to the company website, www.hipusa.com
Manage and report technical issues with provider referral portal website and IVR system.
Provide and assist provider community with resolution of technical issues with the referral system.
Report daily measured statistics of website/IVR usage by provider community.
Manage technical workload in CSS/SAWS reported issues, calls and emails  internal and external .
Process weekly batch registrations for providers and clients for use of the website.
Assist in processing electronic claim submission applications for the professional and ancillary providers. 
Provide customer service both internally for the company as well as for the Provider community.
Maintain documentation of all clients inquiries and follow ups.
Trouble shoot software/hardware issues.

Assistant Administrator / HIP Medical Group				 New York, NY

Managed daily MGAP  Medical Group Automation Program Manager , Provider/patient scheduling.
Worked with staff personnel in the daily routines of the functions for each of the Providers schedules with patients
Managed Group, patient, Provider, staff issues and personnel files
Handle issues brought on by patients, doctors and personnel.
Maintained office equipment to office standards; supplies upkeep. 

Education

Manhattan Institute, New York, N.Y. / Certified Nurses Aide Program
Lehman College, Bronx, N.Y.

SKILLS
Bilingual:  English/Spanish
CNA certificate available upon request.
Software: EXCEL, Microsoft WordPerfect 5 . 0 , Microsoft Office Word 2003 , 12 , CICS, Ultra Edit 32 , 21 , ACCESS, CPF, WS FTP, CSS, SAWS, MGAP  Medical Group Automation Program