Fritz Germain, III
805 West Redwood Road   Sterling VA 20164   *****    ***** Objective: To progress in a career position where I can utilize my skills with potential for growth
EDUCATION  
Associates of Science: Business Administration

May 2014
Northern Virginia Community College
  Alexandria, VA
High School Diploma 
  June 2002
Park View High School  
  Sterling, VA
EXPERIENCE  
Electro Mechanical Technician

September 2014 Current 
JBT Aerotech Services
  Dulles, VA
  Perform preventative maintenance on various mechanical systems
  Determine, locate, and make repairs problems to airport special purpose equipment
  Perform emergency service calls to stalled or malfunctioning equipment and perform inspection thereafter
  Communicate status to other airport personnel, supervisors, equipment operators, and shift change colleagues
Customer Assistance Representative 
  April 2014 Current 
Polo Ralph Lauren
  Leesburg, VA
  Utilize my interpersonal skills to develop customer relationships
  Articulate the prestige associated with the brand to increase brand loyalty
  Professional interaction to deliver a desirable customer service experience in every interaction
Assistant Manager/Mechanic''s Helper 
  2005 April 2014 
Cumba Auto and Truck Specialists

Ashburn, VA
Assistant Manager  
    Assist manager with the day to day activities of the business, focusing on customer service
    Utilize effective relationship building to retain and grow client base
    Perform daily tasks of handling and processing payments & invoicing
    Handle incoming customer calls, appointment scheduling, and escalations
    Assist with hiring and interview processes of potential employees
    Assisting in selling, promoting, and up selling additional services
    Increasing efficiencies by coordinating monthly training classes for new and existing employees
    Implemented a customer satisfaction and feedback survey
Mechanic''s Helper
    Assist in installation of gearboxes, motors, drive belts, and check for proper rotation
    Install bearings on shafts and rollers for the conveyer belt systems 
    Assist in trouble shooting electrical circuits 
    Use various types of hand tools in the performance of my duties including voltmeter for testing  
Personal Trainer  
  2007   2009 
Self Employed  
  Sterling, VA
As a motivated, self starter, I took it upon myself to start my own business in personal training. I have an extensive
background in health and fitness; therefore applied my knowledge in helping others achieve their weight loss and/or
health goals. 
SKILLS 
Customer Service
Computer Savvy  
Sales Experience
Professional Presentation  
Report Preparation 
Front Office Operations  
Written Correspondence  
Marketing & Sales
General Office Skills
STATUS 
Citizenship: United States of America
Clearance: None, Clearable
*References available upon request