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Job Title: Customer Service Representative (Remote)

Company : CVS Pharmacy

Job Overview

Job Description
CVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives in a direct Work From Home capacity.
This is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options.Through your skills and knowledge you will offer the solutions needed to help simplify their health care experience. Typical topics include: prescription refills, order status and insurance coverage.
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the members questions on the first call. It feels good to do this job; you support people when they need it the most.
Are you a fit for this Inbound Customer Service role?
Do you have at least 6 months customer service experience? Do you have strong computer skills and a passion for helping others or like talking on the phone?CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.
Addition to career growth, other benefits offered include:
Competitive pay and benefits
Paid training
Bi-annual bonus potential
Fast track career progression
Employee Discount Programs
Required Qualifications
6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry or relevant military experience)
Preferred Qualifications
Healthcare related experience and/or relevant certifications.
Computer proficiency in Windows-based applications.
Providing elder care, being a primary caregiver, or volunteer work within the community.
Previous Call Center or relevant military experience.
Verifiable High School diploma or GED is required
Business Overview
Its a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster:EEO IS THE LAWandEEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact ourAdvice and Counsel Reasonable Accommodations team.
Job Type : Full Time
Created : 2019-11-23
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