Digital Banking Agent (on-site) - FT - Zebulon, Ga

United BankWho We Are:United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 120-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia. View Our Annual Magazine - OUR STORY . What We Offer: Career opportunities and growth Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, Employee Stock Ownership Plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks. Flexibility Unique Culture Digital Banking AgentJob Summary: General Description/Duties: The Digital Banking Agent serves as the primary support contact for customers using the Bank's online and mobile banking platforms. This role is responsible for assisting customers with digital enrollment, troubleshooting technical issues, educating customers on digital banking tools, and promoting secure banking practices. The Digital Banking Agent plays a key role in enhancing customer experience and increasing adoption of the Bank's digital services while maintaining the personalized service standards. Duties include but are not limited to the following: Assist customers with enrollment and navigation of online banking, mobile banking, bill pay, mobile deposit, eStatements, and other digital services. Troubleshoot login issues, password resets, authentication concerns, and mobile app functionality. Provide technical support via phone, email, secure messaging, and in-branch assistance. Educate customers on digital fraud prevention, cybersecurity awareness, and safe online banking practices. Promote digital banking adoption by identifying opportunities to introduce customers to new features and services. Maintain detailed documentation of customer interactions and resolutions in CRM or core systems. Collaborate with IT and Operations teams to escalate and resolve system-related issues. Monitor digital banking alerts and assist with fraud detection and reporting processes. Support digital product rollouts, updates, and customer communications. Ensure compliance with all banking regulations, privacy standards, and internal policies. Requirements: High school diploma or equivalent. 1-3 years of customer service experience (banking or financial services preferred). Strong technical aptitude and familiarity with online and mobile applications. Excellent verbal and written communication skills. Ability to explain technical information in simple, customer-friendly language. Strong problem-solving skills and attention to detail. Working knowledge of Microsoft Office and CRM systems.

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