Specialist, Pharmacy Support

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life/. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states/. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e/-commerce retailers, U/.S/. military commissaries and exchanges, and the Company's own brick/-and/-mortar grocery stores, pharmacies and fuel centers/. Ready to contribute to the success of our food solutions company? Apply now/! Location: 1550 Gezon Parkway SW /- Wyoming, Michigan 49519 Position Summary: This role isResponsible to maintain and update the Pharmacy enterprise system and provide system support to Company pharmacy associates/. Develop, update and/or maintain Pharmacy system training materials to ensure consistent training practices/. Train new and/or existing Pharmacy associates as necessary/. Here's what you'll do: + Provide user support for retail and corporate pharmacy associates on the Enterprise Pharmacy system/. + Resolve issues and answer questions related to system operations, insurance billing and switch overrides/. + Schedule and conduct training for new and/or existing users on the features and operation of the Pharmacy enterprise system/. + Monitor, evaluate and record training activities and program effectiveness and identify areas of concern based on user issues/trends and develop training materials to address such/. + Develop, update and/or maintain Pharmacy system training manuals, guides and course materials for consistent training practices/. Work with technical support to ensure training documents reflect current product features/. + Provide applications support to include: /- Maintain and update Pharmacy enterprise system changes and perform user acceptance testing for upgrades/changes/. /- Perform system updates such as product and supplier additions, product transfers, patient and prescriber profile updates, etc/. as required/. + Additional responsibilities may be assigned as needed/. Here's what you'll need: + High School Diploma /(Required/) or GED required/. + College degree or college course preferred/. + Certified Pharmacy Technician /(Required/)/. + Experience with EnterpriseRx Pharmacy Management required/. + Five years retail pharmacy technician experience/. + One year customer service, help desk or related support role preferred/. + Knowledge of HIPAA Privacy and Security Rules and pharmacy regulations and guidelines/. + Strong written and verbal communication skills; strong customer service skills/. + Good multi/-tasking, organization, attention to detail and problem/-solving skills/. + Ability to train new and existing personnelin the pharmacysystem/. + Proficient in MS Office Excel and Word/. + Ability to travel between 5 and 10% to retail/pharmacy locations/. + Must be able to work a flexible schedule based on business needs to include weekends, evenings and overtime as required/. Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job/. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/. May be required to lift and/or move 20 pounds/. The associate is frequently required to sit/stand/walk/. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions/. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area/)/. The noise level in the work environment is usually low to moderate but may be high in distribution settings/. Travel requirements vary by assignment/. As part of our People First culture, SpartanNash is proud to offera robust and competitive Total Rewards benefits package/. SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two/-way communication, and promotes a sense of belonging/. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans/. We are not able to sponsor work visas for this position/. Company: SpartanNash Job Area: Corporate Job Family: Pharmacy Job Type: Full time Req ID: R83572

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