Service Manager

Position Overview:Manage the HVAC service department team and handles customer service interactions, reports, and repairs. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.Essential Job Functions:Provides direction and accountability for technicians, dispatchers, and service staffProvides and reviews Repair QuotesEnsures customer satisfaction and customer follow upCultivates lasting relationships with customers and promoting new customersMaintains responsibility for profit and loss and annual sales revenuesPromotes maintenance agreementsHolds meetings for group training and one on one reviewsForecasts and manages manpower to meet ongoing customer and seasonal demandsProvides technical support for techniciansEnsures billing and invoicing is being performed correctly and accurately.Follows all procedures and protocolsKey Competencies:Leadership and technical experienceOutgoing personality that blends well with a fast-paced, goal-driven environmentGood computer skills, knowledge of common office applications such as MS Word, MS Excel, and general software navigationExtremely organized with time management and exceptional follow-through abilitiesHighly motivated, flexible, and positive, professional demeanorRequired Education and Experience:Five to seven years' Service Manager or Service Supervisor experience in the HVAC industry

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