Digital Banking Specialist

Digital Banking Specialist The Digital Banking Specialist is responsible for supporting the Bank's digital banking platform and services. This role will be the first point of contact for customers and internal teams regarding online and mobile banking solutions. Your primary goal is to ensure a seamless digital experience by assisting with account setup and troubleshooting. Essential Functions Perform daily responsibilities of associated digital banking services, such as: Online Banking Mobile Banking Online Account Opening Cash Management Services Provide customer support via phone and email related to digital banking services. Support fraud prevention efforts by verifying suspicious digital activity and escalating issues as needed. Deposit account origination, as necessary. Create monthly activity reports. Create and maintain Standard Operating Procedures. Ensure compliance with all legal and regulatory requirements. Stay informed on industry developments through publications, meetings, seminars, etc. Participate in department audits, as necessary. Participate in department projects, as necessary. Perform additional duties as requested. Eligibility Requirements High School diploma or equivalent 2+ years of Banking Experience Tech-Savvy Knowledge of digital banking features and functionality Strong customer service skills Proficiency in Microsoft Office applications Additional Eligibility Requirements Excellent communication and interpersonal skills Exceptional problem-solving and decision-making abilities Strong organizational and analytical skills with attention to detail Ability to work independently and collaboratively Notice: This list of duties is not intended to be all-inclusive and may be expanded to include other duties that may be deemed necessary by management from time to time. The Bank reserves the right to modify, interpret, or apply the job description in any way the company desires and that the job description is not a contract for employment. All employment is "at will." Also, employee is expected to have knowledge of and adherence to Bank policies and procedures. The employee complies with state and federal regulations and specific BSA/AML related regulations and all information security related regulations. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. EEOC Statement: WSB provides equal employment opportunity to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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