TravelCenters of America Franchise Director

Entity: Customers & ProductsJob Family Group: Retail GroupJob Description: Position SummaryThis position will oversee the compliance of Franchise partners and Agreements, Franchise programs, operations and relationships with travel center Franchisees.  The role assists with prospecting for and reviewing new Franchise sites and partners.  This position will retain current Franchisees by building close business relationships with Franchise partners and department leadership.  The role facilitates accurate monthly royalty collection and the achievement of annual financial targets.  This position will be responsible for assuring contractual compliance from the individual Franchisees and entities.Key ResponsibilitiesFranchise Growth & DevelopmentAssist the Franchise Team in meeting annual signing, opening and financial goals.Oversee the CDD submissions and approvals for prospective Franchise partners.Make annual FDD and Franchise agreement updates. Track start-up and conversion costs, and other FDD-related stats.Franchise Operations & ComplianceEnsure Franchise sites are properly set up in TA systems.Ensure Franchise documents are organized and recorded properly.Ensure TA System programs are followed and comply with Franchise law and Agreement terms.Oversee revisions and adaptations to the Franchise Operations Manuals.Oversee adaptations to TA training programs for franchise use.Maintain a safe workplace by supporting the Believe in Zero concept.Franchisee Support & Relationship ManagementEnsure Franchisees are adequately supported by Operations, Hospitality and Marketing departments. Build strong relationships with all department leaders. Attend leadership, Franchise and industry meetings as needed.Assist Franchisees in answering questions and resolving issues.Help Franchisees to improve their business/operations/facility/profitability.Financial Management & AnalysisEnsure Franchise accounting and royalty payments are accurate and timely.Create accurate royalty and SG&A projections. Compare actual vs. projected. Review results with the Franchise Team quarterly. Suggest and implement improvements to meet/beat financial goals.Evaluate and submit policy variance recommendations to the VP Franchise Growth and Operations for approval.QualificationsBachelor’s degree preferred or equivalent experience.Strong analytical, quantitative and critical thinking skillsAdvanced skills in Microsoft Excel and proficiency in other Microsoft programsExcellent verbal and written communication skillsAble to communicate complex information simply and clearlyAbility to work in a dynamic environment and prioritize work accordinglyProactively helps other and builds strong business relationshipsExperience with SQL Functions, Cognos, Oracle BI, or other business intelligence reporting software is a plusProject management and/or system administrator experience is a plusMust be able to read and understand dense legal languageStrong understanding of TA’s operations and servicesExcellent organizational skillsAble to compile and interpret dataStrong persuasive skills to communicate the benefits of the TA network to franchisees and prospective franchiseesSome travel requiredWhat We OfferCompetitive salary and annual bonus opportunity.Comprehensive benefits: medical, dental, vision, life insurance.401(k) with company match.Paid vacation and holidays.Tuition reimbursement.Career growth and company-paid training.Working ConditionsGeneral office environment.Physical RequirementsThis position requires extensive sitting, viewing, and utilization of computer equipmentWhy join us!At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Travel RequirementNegligible travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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