Customer Service Agent

Wellsboro, PA, USA | Hourly | 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time| Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,? Join the DVS Team as an Inbound Customer Service Superstar! ?Are you ready to make a difference and enjoy what you do every day? Disabled Veteran Solutions (DVS) is searching for enthusiastic Inbound Customer Service Agents to support our amazing government-based contracts in security, health & human services, and state benefits. ??✨At DVS, communication and customer care are everything - and as part of our team, you're the hero who makes each caller's day better! ??️ Start Date: April 6th 2026. Your first 2 weeks are training. ? What You'll Do ? Answer inbound calls and be the friendly, positive voice customers look forward to hearing. ?️ Troubleshoot tech issues, helping callers with basic equipment navigation and opening support tickets. ? Schedule appointments at designated locations. ? Document calls thoroughly, including questions, complaints, and resolutions. ? Make follow‑up calls to keep customers informed. ? Deliver friendly, fast, professional service every time. ? What You Need ? Remote‑ready setup: Reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace. ? Equipment: Computer and monitor provided by DVS, and USB‑wired headset provided by you . ? Education: High school diploma or GED required; advanced education a plus. ? Credentialing: Ability to complete an extensive credentialing and background check process. ? Communication skills: Clear, confident, and able to build rapport quickly. ⏰ Schedule: Training 9:00a - 4:30p - . Regular M-F 9:30a - 6:00p & Sat 8:00a - 12:00p Eastern Standard Time ? Bilingual (English/Spanish) is a huge plus ! ⭐ Why You'll Love Working at DVSAt DVS, we honor Veterans and Military Families by providing meaningful, respectful employment. You'll be recognized and rewarded for your performance in a supportive environment that pushes you to grow. ?We also offer development opportunities so you can explore other roles and elevate your career. ? About Disabled Veteran SolutionsDisabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service‑Disabled Veteran Owned Small Business (SDVOSB), we're dedicated to excellence, adaptability, and exceeding client expectations.A pre-employment drug screening and criminal background check are required prior to employment.

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