Parts Service Specialist

Compensation Pay Range: $11.00 - $17.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Multiple premiums may apply if applicable criteria are met. The Parts Service Specialist is a skilled and knowledgeable professional who engages with installers and other customers at the store’s installer counter. This role will supervise and guide the daily activities of the delivery team to ensure professional customers receive their orders accurately and on time. Bilingual candidates are encouraged to apply. ESSENTIAL JOB FUNCTIONS Develop and maintain strong sales relationships with installers and professional customers. Efficiently take customer orders via phone and online, handle invoicing, accurately pick and prepare parts for delivery, and coordinate delivery schedules. Ensure delivery vehicles are well-maintained and serviced according to company standards. Oversee and complete necessary vehicle inspections and maintain accurate daily mileage records. Collaborate with Sales Specialists and Territory Sales Managers to provide top-notch service to professional clientele. Verify that all products and merchandise, including warranty parts, are properly billed before customers leave the store. Ensure timely pickup and credit of customers' new core and warranty returns. Conduct audits on customer returns to prevent warranty abuse, ensuring all returns are tagged and labeled correctly. Provide assistance at the front counter and retail area as needed. Support backroom operations, including auto-load, returns, and stock management. Assist with customer labor claims, ensuring they are processed efficiently. Perform additional duties as assigned. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: Strong background in mechanics. Excellent communication skills. Desired: Hands-on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish is highly desired). O'Reilly Auto Parts has a consistent track record of growth and stability. We promote a strong from-within philosophy, encouraging you to develop your career alongside our organization. Total Compensation Package: Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is proud to be an equal opportunity employer. We stand firm against discrimination based on race, religion, national origin, sex, age, veteran status, physical or mental disability, and other protected statuses as defined by federal, state, or local laws. Qualified individuals with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act.

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