Veteran Specialist

Communication: We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them. Excellence: We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission. Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together. Integrity: We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions. People: We will be honest, humble, respectful, and gracious to our students and to each other. We best serve our students, colleagues, and community when we work as a team. Application will not be considered until ALL required documents are received. POSITION OPEN UNTIL FILLED Serves as the School Certifying Official (SCO), responsible for processing and certifying federal and state educational benefits for active-duty service members, veterans, and military dependents. Provides administrative support to the Assistant Director while ensuring compliance with applicable regulations and delivering high-quality service to student veterans and their families. Requires three or more years of experience in financial aid or higher education, preferably at a community college.This position receives general direction from the Assistant Director of Financial Aid and exercises no supervision.  NOTE:  This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position. SELECTION CRITERIA: The cover letter should address how the following knowledge, skills, and abilities were acquired: Knowledge of: 1. Federal and state veterans' education benefits, including U.S. Department of Veterans Affairs (VA) policies, eligibility requirements, certification procedures, and reporting requirements; 2. Students' rights, responsibilities, and obligations related to financial aid and veterans' education benefits; 3. Enrollment certification processes, documentation standards, and recordkeeping requirements for veteran and military-connected students; 4. Services, enrollment procedures, and support programs for disabled veterans, including Vocational Rehabilitation and Employment (VR&E); 5. Academic advising principles, student support resources, and services available to veteran and military-affiliated students; 6. Higher education policies, procedures, and student services within a community college environment; 7. Modern office practices, administrative procedures, and the use of microcomputer applications and standard office software; 8. Effective customer service and public relations practices when assisting diverse student populations; Skills in: 9. Organizing, prioritizing, and managing multiple tasks with strong attention to detail and accuracy; 10. Providing guidance and support to veteran and military-connected students regarding available education benefits and resources; 11. Interpreting and applying federal and state regulations related to veterans' education programs; 12. Maintaining accurate records and preparing reports to ensure compliance with regulatory and audit requirements; 13. Communicating clearly and professionally in both written and verbal formats; Ability to: 14. Read, understand, interpret, and apply technical, regulatory, and government documents related to financial aid and veterans' education benefits; 15. Perform tasks associated with the certification and processing of veteran educational benefits in accordance with VA guidelines; 16. Effectively assist students and resolve issues in complex or sensitive situations; 17. Establish and maintain cooperative working relationships with students, faculty, staff, and external agencies; 18. Work independently and collaboratively while managing multiple responsibilities with accuracy and attention to detail; 19. Maintain confidentiality of sensitive and work-related information in accordance with applicable regulations; 20. Provide caring, high-quality service by creating welcoming experiences, communicating clearly and proactively, addressing needs with professionalism and empathy, and ensuring individuals are thoughtfully connected to appropriate resources. WORKING CONDITIONS: Minimal Hazard/Exposure-Standard office setting.  At least minimal environmental controls are in place to assure health and comfort. Sedentary-Desk work; occasional field trips e.g. for college or program activities. MINIMUM QUALIFICATION REQUIREMENTS: Education: Bachelor's degree from an accredited college or university Experience: Three or more years of work experience in Financial Aid or Higher Education Special Requirements: Special consideration will be given to applicants with Veteran Status PREFERRED QUALIFICATIONS: Experience: Experience working with Veterans Please feel free to contact this office regarding the status of your application. NOTE: Finalists may be asked to participate in an in-basket exercise. MCC uses E-Verify to confirm the employment eligibility of all newly hired employees. For more information visit REQUIRED APPLICATION MATERIALS: * Online Employment Application * Resume * Cover Letter (See Selection Criteria) * Copies of College Transcripts MCC provides equal educational opportunities to all individuals and does not discriminate against any individual regardless of race, color, religion, national or ethnic origin, gender, disability, age, veteran status, genetic information, sexual orientation, gender identity, pregnancy, or other legally protected category in its educational programs, activities, or employment.

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