Sales Support Coordinator

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryThe Sales Support Coordinator II is responsible for coordinating the sales, returns, and exchanges of Patterson animal health products and services. Additionally, incumbent acts as a liaison and a source of information for key stakeholders, including but not limited to customers, operations, sales, and leadership teams.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Accurately processes returns, credits, and customer rebillsAssists sales representatives and leadership with reporting needsServes as a reliable source of information for customers and field teamSupplements customer contact in absence of a Territory ManagerWorks in conjunction with both Operations Manager and sales management to enable strong cross-functional processesPrepares quotes, proposals, and ensures the full execution of contractsMaintains accurate customer and order logs, records, and filesTracks customer accounts and manages order fulfillment processTracks customer rebates and requests credit on accounts or payment by checksPerforms other duties as assignedJob QualificationsRequired QualificationsHigh school diploma or equivalent; and minimum of two (2) years experience in customer service and/or sales support positionStrong verbal and written communication skillsExceptional interpersonal and customer service skillsAbility to remain organized and deliver accurate results in a work environment with rapidly shifting prioritiesStrong analytical skillsDemonstrated knowledge of Microsoft Office SuitePreferred QualificationsBachelor's degree in Agriculture or Business-related fieldWorking ConditionsPhysical DemandsOperating a computer and/or other office devices for the majority of the workdayMay occasionally need to move packages up to 40 pounds such as office supplies or equipmentMust be able to communicate with others in person, over the phone, and in writing. Must be able to understand and effectively exchange accurate information with key stakeholders, including coworkers, customers, and vendorsMust be able to read and interpret various electronic and written documentsEnvironmental FactorsThis position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional servicesTravel and On-callThis position requires minimal travel in a regional area, as determined by business needWhat's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $ $29.33EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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