Front Desk Clerk - Sandstone Hollow Inn

Front Desk Clerk In the role of a Front Desk Clerk at our Sandstone Hollow Inn, your primary objective is to deliver exceptional guest service by ensuring the satisfaction of each visitor throughout their stay. This encompasses meticulous attention to detail in verifying room rates, proficiently handling reservation procedures, and efficiently managing the check-in and check-out processes. Your contribution as a vital team member at Sandstone Hollow is instrumental in guaranteeing an outstanding experience for our guests. What you will do as a Front Desk Clerk: Always acknowledge the guest waiting at reception. Greets the guests initially by using their names. Effectively answers any guest questions. Directs guests to proper areas for answers to questions. Follows through on guest issues to ensure they are resolved. Exhibits a sincere desire to comply with guests' requests. Consistently places all registration materials into the guest's hand. Provides a copy of the bill in the guest's hands during check out. Confirms the payment method. Handles all transactions expeditiously and concisely. Develops and maintains full knowledge of Turning Stone property and amenities and familiarity with surrounding area and attractions to be able to assist with guest inquiries. Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Work Experience: To be successful as a Front Desk Clerk, you'll need: Experience in a guest contact position Ability to be able to type 40 words per minute Excellent verbal and written communication Ability to stand/walk for long periods of time and lift up to 35 pounds. What we value: Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career. Empowerment We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits: Why choose Turning Stone Enterprises? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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