Program Manager I

Job Title: Program Manager I / Compliance Learning Content & Platform Administrator Location: Remote - Candidates must work Central time hours - Duration: 6 months Schedule: Monday - Friday - 8-5 schedules are subject to change with Client business needsNote - Interviews will be a 2-tier interview process - 1 with the Position Manager and 2nd with the Director of the DepartmentRole Responsibilities 1. Partner with Stakeholders to Define Routine Learning Needs Act as the operational hub in a matrixed global environment, aligning enterprise, regional, and local stakeholders on learning requirements, deployment timelines, exception handling, and reporting expectations. 2. Set Up and Process Compliance Learning Assignments Create learning assignments using established rules and audience groups, validate assignment accuracy, and monitor processing for global learner populations. 3. Support Multi-Language Content Management Upload translated course files, establish content equivalencies, and ensure learners receive appropriate regional language options (currently English, Spanish, French, French Canadian, Swedish, and Dutch). 4. Upload and Refresh Workday-Hosted Content Download, upload, and test new or updated learning packages from third-party vendors. Maintain version control and ensure proper retirement of outdated content. 5. Upload and Refresh External Vendor Content (API-Delivered) Review and maintain API-integrated content, collaborate with HRIS / ST teams to resolve integration issues, evaluate newly released content with stakeholders, and maintain global equivalencies. 6. Run Standard Reports and Track Compliance Completion Rates In collaboration with current support team, ensure stakeholders have timely access to accurate compliance reporting and completion metrics. 7. Monitor Assignment Processing and Resolve Errors Review batch statuses, troubleshoot assignment failures, update impacted worker records, and re-trigger learning where appropriate. 8. Manage Audience Creation, Engagement Assignments, and Recurring Compliance Cycles Define and validate audiences based on Workday attributes (e.g., job family group, job level, country). Build learning programs and recurring assignments and support annual/ongoing compliance cycles. 9. Support Communications and Deployment Logistics Prepare learner notifications using approved templates, support translation distribution, and coordinate updates for new or refreshed compliance courses in partnership with SMEs and Internal Communications.Preferred Qualifications Previous experience working within a Learning Management System (LMS) environment. Familiarity with Workday Learning preferred but not required. Experience with Percipio, including content upload or API-based integrations, is a plus. Strong reporting and data management capabilities, with the ability to interpret, validate, and present learning data accurately. Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data cleansing, conditional formulas). Comfort navigating digital workflows, technical configurations, and large datasets within enterprise learning platforms. Years of experience: 3-5 years of experienceEducation or certification requirements or preferences: BA or equivalent years of experience LMS and excel knowledgeCandidates must have:Experience with e-learning platforms and Learning Management Systems (Percipio/Skillsoft and/or Workday preferred) Significant reporting experience, particularly in generating and interpreting compliance metrics. Must be an expert in Excel

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