Director of IT

This position is located at the Family Express office in Valparaiso, Indiana. This is not a remote position.Position summary: The Director of Information Technology is a position that has ultimate responsibility for managing and directing Information Technology support and technical services. Individual must demonstrate a commitment to personal development, seek "Best Practices" and promote the overall success of the company's mission. The position is responsible for daily maintenance, operation and support of the company's IT assets and resources. Participates in evaluating and recommending resources to expand services. Develops and implements effective procedures for network operations, computer support, and internet support, point of sale and telecommunications support. Provides technical assistance in the planning and design of IT systems. Maintains connections with hardware and software suppliers to ensure the timely procurement of technology. Directs assigned IT personnel, coordinates activities with other departments and keeps management well informed. General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our "Living Brand" by building relationships with our customers Role Qualifications: Bachelor's Degree in Computer Science or the equivalent combination of experience and education. Must be able to be on call 24 hours a day, 7 days a week. Must have dependable transportation. Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary. Position Responsibilities: Builds Relationships Promotes Living Brand Serves as Product Brand Advocate Adheres to company approved accounting procedures Promotes Company's mission statement Promotes Company's culture Promotes and practices safety Apply, enforce, and oversee the consistent use of early engagement, counseling and disciplinary actions for all store associates according to Company policy and procedure. Seeks, promotes and implements "Best Practices" Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PC's, operating systems, telephone, software applications and peripherals Provide expertise and support during systems upgrades, installations, conversions and file maintenance Oversee systems development and enhancement and the integration of new systems with exiting systems Work with staff to develop strategies and plans to enhance services, improve user effectiveness and foster innovation Communicate regularly with executive management and all users of information services and systems Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades Oversee provision of end-user services, including help desk and technical support services Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision Manage servers, security solutions, network hardware and equipment Manage PCI compliance activities including documentation, auditing, scanning and annual testing procedures Manage telecommunications infrastructure and development plans, projects, policies and procedures Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements Support the Family Express' overall mission and follow all standards, policies, procedures, and confidentiality guidelines Acts as company liaison with all hardware and software vendors Responsible for the safety, maintenance and security of IT assets and resources Coordinates Information Technology activities among other departments Additional duties assigned Requirements Essential Skills and Experience: Situational awareness Strong analytical and reasoning skills Ability to ensure issues are resolved the first time Excellent interpersonal and highly effective communication skills Excellent business etiquette Ability to work independently Ability to build consensus and a team Time management, the ability to organize and manage multiple priorities Excellent interpersonal and highly effective communication skills High performance team building and strong team player Commitment to company mission and values Intermediate mathematical skills Constructively deals with conflict Adaptability, flexibility and receptive to change Effective decision making based on sound judgment and reasoning Good typing skills - minimum 40 words per minute Knowledgeable and proficient in networking, routing and its components Knowledgeable and proficient in Microsoft & Macintosh operating systems Knowledgeable and proficient in Linux based operating systems Knowledgeable and proficient in Microsoft Office products Knowledgeable and proficient in Professional Datasolution (PDI) software products Knowledgeable and proficient in Retalix software products Knowledgeable and proficient in NCR / Radiant products Knowledgeable and proficient in the components of a computer and its components Nonessential Skills and Experience: Bachelor's Degree Computer Science or the equivalent combination of experience and education. Previous Information Technology retail experience. Preferably convenience stores. Reporting To This Position: Network, Systems and Device Administrator(s) IT Manager Physical demands and work environment: Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities imperceptions, and the ability to focus. Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust and cleaning solvents.

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