Showroom Receptionist

AJ Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.Essential Duty and responsibilities:Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;Partner with internal staff to make sure every client has a noticeably better experience;Answering and directing telephone calls;Taking and relaying messages;Tracking daily customer trafficAssisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions.assisting in converting said quotes or reaching out to salespeople for continued follow-up.Contacting clients 2 weeks prior to the ship date of the order to validate everything is readyform of paymentAdjusting payment as needed and/or bringing any issues to the salesperson owning the order.Itemsdelivery dateFollowing up with clients post-deliverythank you cards/messagesensure the delivery/installation went wellanswer any questions and potentially connecting the client with either their salesperson or Customer Service.Assisting in growing future business.Answering customer service and general inquiries,Receive all incoming packages, mail, and additional deliveries;Support office management duties and showroom operationsManage office supply and inventory, furniture, and food/drink orders.Partner with showroom & corporate marketing teams to execute and recap local market eventsAssist with experiential projects and gifting as neededFollow local events SOP and checklists to track plans, run of show, and event prepHandle all local logistics (big and small) for events - including but not limited to serviceproviders (catering, photography, rentals, floral, entertainment, a/v equipment, etc.)contracts, submit invoicing, payments, schedules, communication, follow up, invites,attendee lists, mailings, and moreResearch new service providers for event projects as neededProvide all necessary receipts, invoices, documentation to corporate marketingWork with local event production resources and vendors as requiredTravel within local markets to execute community/trade events and drive communityengagement/awarenessSkills and Qualifications:A minimum of 4 years' experience in a customer service-related fieldStrong customer experience background & skills;Professional appearance;Outstanding attention to detail, organized, collaborative, and creative individual;Excellent writing and communication skills;Proficiency in software applications including Microsoft Word, Excel, and Outlook;Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc.Ability to multi-task while maintaining strong attention to detail;Ability to take initiative, be proactive, and work independently;Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;At least a high school diploma or equivalent;Must be available to work Sundays.

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