Command Center Coordinator

At Stratosphere Gaming, LLC , we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that's as invested in your success as you are.Job Description Summary:Summary:As a Command Center Coordinator, your role is essential in delivering accurate, timely service as you respond to inquiries, manage bookings, and provide detailed information from the command center. You stay up to date on daily hotel rates and room availability, ensuring every guest interaction is informed, efficient, and aligned with our service standards. Your ability to manage high volumes of communication and data with precision supports smooth hotel operations and directly contributes to maximizing occupancy and revenue.Job Description:Essential Functions and ResponsibilitiesProvide timely and courteous guest service consistent with the company's guest service cultureAnswer all incoming command center calls and respond with professionalism and accuracyManage guest bookings and inquiries, providing current information on room availability and hotel ratesResolve guest complaints and disputes in a manner that ensures guest satisfactionCoordinate guest requests, including early check-ins, late check-outs, special needs, and special accommodations by communicating with Housekeeping and other relevant departmentsManage and distribute guest gift cards as neededRun essential hotel reports and manage due outsMaintain clear communication and collaboration with Front Desk, Housekeeping, Facilities, and Casino departmentsBuild and maintain positive relationships with guests and team members across departmentsEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.Perform other duties as assigned.Qualifications6 months of experience in a similar role or a role with relevant transferable skills preferredAbility to follow instructions and complete tasks accurately in a fast-paced environmentStrong communication skills and willingness to work as part of a teamCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsAbility to use a 10-key adding machine by touch preferredRequirementsAt least 18 years of ageHigh School Diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push, pull, lift and/or carry up to 25lbs. at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsHot cold temperaturesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we'd love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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