Customer Service Representative

Customer Support & CommunicationRespond to customer inquiries via phone and email quickly, accurately, and professionallyInbound Calls: 25–50+ per dayEmails: 50–100+ per dayAnswer questions about product availability, pricing, and shippingCreate and manage service cases, ensuring timely follow‑upProblem Solving & CoordinationResearch customer questions and use internal systems to deliver the best possible solutionCollaborate across departments to resolve customer requests, stated or impliedProvide real‑time transparency on orders, exceptions, and fulfillmentOwnership & InitiativeHandle both internal and external inquiries with confidenceAnticipate customer needs and proactively offer solutionsApply critical thinking and resourcefulness to find answers independentlyYou will report directly to the Supervisor of Customer Experience and play a key role in ensuring customers receive exceptional care with every interaction.What You BringMust‑Have Skills & Experience2+ years of customer service experience (product‑based company or KPI‑driven role preferred; no scripted call center environments)Experience with order entry in an ERP systemStrong computer skills including Microsoft Outlook, Word, and general email communicationAbility to handle a high‑volume inbox and multitask effectivelyHigh school diploma or equivalentNice‑To‑Have ExperienceClaims or order‑issue processingCRM experience, especially Microsoft DynamicsHigh‑volume inbound phone experience (50+ calls/day)Microsoft Excel skillsKey Soft SkillsWe’re looking for someone who is:Independent and self‑driven – comfortable making decisions without constant directionResourceful – able to locate answers, check inventory, and troubleshoot on their ownDetail‑oriented – accuracy mattersProfessional and accountable – a positive team playerAn excellent written communicator – especially over emailJob Type & LocationThis is a Contract to Hire position based out of Tinley Park, IL.Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Tinley Park,IL.Application DeadlineThis position is anticipated to close on Feb 6, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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