Customer Service Manager

Customer Service ManagerThomaston, CTDirect Hire$90-105k Position is fully onsite Position qualifies for annual bonusKelly is seeking a Customer Service Manager to work for our client, a global manufacturing organization, on a direct hire basis. This is an excellent opportunity to work for an industry-leading company that is customer-oriented, innovative, and sustainably focused!The Customer Service Manager will:Champion a customer-first culture across the organization in partnership with the executive team Recruit, train, and develop Account Specialists, Project Leads, and Customer Account Representatives to deliver high-quality, responsive service Establish and track team goals, objectives, and key performance indicators (KPIs) Oversee the annual performance review process for assigned team members Analyze service data and provide actionable insights and recommendations across the organization Partner with the Commercial team to ensure consistent, seamless customer support Develop, maintain, and communicate project timelines; monitor milestones and proactively address any impacts to customer satisfaction Identify and implement best practices that enhance both customer experience and company profitability Lead team meetings and provide ongoing coaching, training, and professional development Foster a culture of accountability, ownership, and service excellence within the team Ensure timely and accurate processing of purchase orders to support on-time delivery Maintain prompt and effective communication with both internal and external stakeholders Identify process gaps, perform root cause analysis, and implement effective solutions Collaborate with executive leadership to align order fulfillment and billing with monthly sales objectives Drive proactive communication strategies across teams and with customersQualifications:Bachelor's degree from an accredited four-year college or university 4+ years of experience in a manufacturing environment or related field Prior leadership or managerial experience SAP experience strongly preferred Proficiency in Microsoft Excel and overall strong computer skills Strong problem-solving and decision-making abilities Excellent interpersonal, written, and verbal communication skills Ability to plan and support long-term departmental and organizational needs Proven ability to build and sustain a high-performance, team-oriented cultureDemonstrated success in fostering employee engagement, strong morale, and open communicationInterviews are happening now! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@.

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