IT Support Technician II

Job Description* Provide senior-level technical support across corporate and branch locations for First Community Services and its supported organizations* Serve as a technical escalation point for IT Support Technicians * Proactively identify recurring incidents and inefficiencies and take initiative to implement lasting solutions through process improvements, automation, or documentation.* Manage assigned incidents in ServiceNow across a range of hardware and software break/fix issues* Analyze technology in assigned locations for proper functionality and decision needs and upgrades* Purchase equipment within assigned level of authority* Manage assigned projects including lifecycle management of PCs, peripherals, and other infrastructure, new branch installations, and software rollouts such as Windows feature updates or application deployments/updates* Independently lead and successfully complete location installations* Identify, diagnose, and replace components such as RAM, storage drives, and UPS batteries* Provide endpoint management using Remote Management & Monitoring (RMM) tools such as MECM, NinjaOne, or similar* Travel within the assigned region for on-site troubleshooting and hardware installation* Act as remote hands for other First Community Services departments including physical inspection of ATMs, network equipment replacement, and inspection and troubleshooting of alarm systems* Participate in the on-call rotation and Disaster Recovery activities * Travel up to 75% for certain regions * Regular and predictable attendance and punctuality* Other duties as assigned. Position level is dependent upon experience and tenure Physical Requirements:* Must be able to position self in tight spaces and perform overhead and under desk work* Occasional use of a ladder required* Ability to lift and carry up to 75 pounds FNBT is an equal opportunity employer.

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