Applicantion Support Specialist

Provide first-line IT support to end users by diagnosing and resolving hardware, software, and access issues across multiple channels. This role involves managing support tickets, configuring devices, administering user accounts, and collaborating with internal teams to ensure the timely resolution of technical problems. Ideal for early-career IT professionals with strong troubleshooting abilities, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented environment with a flexible schedule.What You'll DoProvide Tier 1-2 technical support via phone, email, chat, and ticketing systemsLog, categorize, and manage incidents in a call tracking systemTroubleshoot hardware, software, and access issues using established processes and knowledge basesEscalate complex issues and collaborate with internal IT teamsDocument solutions and contribute to internal knowledge base improvementsSupport end users with basic "how-to" guidance (logins, printing, Office tools, etc.)Assist with device setup and configuration (laptops, desktops, tablets)Perform user account administration (Active Directory, email systems, business apps)Participate in system upgrades, deployments, and internal IT projectsFollow IT security protocols and organizational policiesWhat We're Looking For1-3 years of experience in a technical support/help desk or call center environmentStrong troubleshooting skills with the ability to follow structured processesExperience supporting Windows OS and Microsoft OfficeFamiliarity with ticketing systems and call tracking toolsBasic understanding of user administration (Active Directory, Office 365 or similar)Ability to manage multiple priorities in a high-volume support environmentStrong communication skills and a customer-first mindsetSelf-starter who can work independently and as part of a teamNice to Have:Experience with Mac/Apple devicesExposure to mobile device supportKnowledge of enterprise applications or CRM systems

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