Deposit Operations Associate

JOB DESCRIPTIONInsight Global is currently hiring a Deposit Operations Associate to join our client's team in Tempe, AZ. Our client is a global cryptocurrency and Web3 platform. The Deposit Operations Associate will play a critical role in managing wire deposits and withdrawals, ensuring accuracy and security in transaction processing, and supporting internal teams to resolve payment-related issues. This individual will be expected to work Sunday - Thursday from 6 pm to 3 am. This is a hands-on, detail-oriented role ideal for someone eager to grow in the crypto space and contribute to a high-performing operations team. Payments Processing: -Manage wire deposits and withdrawals end-to-end. -Handle manual queues and process returns. Customer Support Coordination: -Collaborate with internal teams to resolve payment-related issues. Banking Partner Requests: -Respond to fraud recall and compliance requests. -Work with compliance teams to review account activity and gather documentation. Account & Transaction Management: -Approve ledger credits, debits, and fee transactions. -Ensure account balances are accurate and reconciled. Account Maintenance: -Review and update client payment method details for accuracy and security. Customer Assurance: -Provide timely confirmations of wire transactions. -Maintain clear communication on payment statuses. The hourly rate for this position is $30/hr, depending upon preferred shift and qualifications.REQUIRED SKILLS AND EXPERIENCE-High school diploma or equivalent. -2+ years of experience in financial services or a related field. -Ability to work 6 PM - 3 AM, Sunday - Thursday -Experience with wire deposits and fraud investigations. -Advanced proficiency in Excel. -Understanding of bank deposit processing.NICE TO HAVE SKILLS AND EXPERIENCE-Familiarity with cryptocurrency markets, DeFi protocols, blockchain technology, and consumer credit markets.

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