Patient Navigator

Job Title: Patient NavigatorOrganization: Michelle's Place Cancer Resource CenterReports To: Care Team SupervisorPosition SummaryThe Patient Navigator serves as a compassionate guide for individuals diagnosed with cancer and their loved ones. This role provides personalized support throughout the cancer journey by assisting clients with navigating the healthcare system, identifying barriers related to social determinants of health, and connecting them to appropriate resources and services. The Patient Navigator ensures clients feel supported, informed, and empowered every step of the way.Key ResponsibilitiesClient Intake & NavigationConduct comprehensive intakes with new clients to assess needs and determine appropriate support services.Provide ongoing patient navigation throughout the cancer journey, helping clients understand treatment processes and available resources.Maintain accurate and timely client records and documentation.Care CoordinationCoordinate services between clients, healthcare providers, and community resources.Assist clients in accessing support services including transportation, food assistance, housing resources, and other needs related to social determinants of health.Resources & Financial Assistance SupportConnect clients with financial assistance programs, grants, and community-based resources.Provide information and referrals to local, state, and national cancer support organizations.Patient EducationProvide educational materials and guidance to help clients better understand their diagnosis, treatment options, and supportive services available to them.Help clients navigate and understand the healthcare system, including appointments, referrals, and treatment processes.Emotional Support & AdvocacyOffer compassionate emotional support to clients and their families.Advocate on behalf of clients to help ensure they receive appropriate care and access to services.Program SupportAssist with seasonal and special programs offered by Michelle's Place.Help facilitate the Spanish Support Group and provide culturally responsive support to Spanish-speaking clients.Participate in community outreach and educational events as needed.QualificationsRequiredBilingual in Spanish and English (verbal and written).Knowledge and experience using Microsoft Office (Word, Excel, Outlook).Strong communication, organizational, and interpersonal skills.Ability to maintain confidentiality and handle sensitive information with compassion and professionalism.PreferredCertification as a Community Health Worker (CHW) preferred.Experience working with cancer patients, survivors, or within oncology support programs is strongly preferred. Knowledge of community resources and cancer support services.Skills & CompetenciesCompassionate and empathetic approach when working with clients.Strong problem-solving and resource coordination skills.Ability to work collaboratively with staff, volunteers, and community partners.Cultural sensitivity and ability to work with diverse populations.Work EnvironmentThis position works closely with clients, staff, volunteers, and community partners in a supportive nonprofit environment dedicated to improving the lives of individuals affected by cancer.

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