Referral Specialist

Position Summary: In accordance with the Center's policies and procedures, the referral Specialist functions under the direction of the referral Coordinator. This position is responsible for the planning implementation and follow-up of patient referrals generated by the primary care physician. Essential Functions: * Develops a comprehensive reference file of patient referral sources; serves as a resource person to other staff regarding the referral process * Utilize physician orders and medical assistant or nursing skills to prioritize patient referral needs * Schedule referral appointments timely * Follows assigned rotation schedule to specific centers to process referrals; responsible for managing referrals at rotation sites to prevent back-log * Initiates and assists in health education for patient and family * All routine referrals to be initiated within 10 working days; ASAP referrals initiated within 3 working days; urgent referrals to be initiated within 24 hours; mail appropriate copy of referral to third party payer * Thoroughly and accurately document referral efforts and outcomes; track referrals to ensure follow-up compliance * Keep accurate, complete and current referral logs * Collaborates with Case Managers and managed care providers to determine patient eligibility * Identifies referrals to be schedule by other staff in accordance with the referral degree of difficulty * Order referral forms from respective sources, as assigned * Effectively utilize EHR to assist in the comprehensive scheduling and follow-up of referrals * Alert appropriate care team members to challenges with referral funding * Communication of referral status to physician, as appropriate * Keep current in changes in managed care policies as related to the processing of referrals * Collaborate with Medical Social Worker to identify and address financial assistance needs of patients to access specialty care General Duties: * Support the Mission, Vision and Values of Tampa Family Health Centers * Performs clerical duties for Referral Service department including: * Responds to calls in a timely manner * Assists clinical team with urgent referrals as needed * Assist internal and external customers with All referral needs * Interact with clinicals staff Knowledge and Experience: * Strong communication skills, both oral and written * Detailed -Oriented * Ability to multi-task in a fast-paced environment * Strong organization and prioritization skills * Minimum (1) years' referral experience * Great work ethic Education, Certification Training and License: * High School graduate or equivalent * Prefer experience with Microsoft applications * Prefer previous medical front desk (verification/eligibility)

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