Products and Fulfillment Solutions Associate - FT

DescriptionWe are looking for a driven and detail-oriented professional to source quality products, prepare accurate quotes, and guide customers through the order process from start to finish. This role combines customer service, sales, and creativity, requiring someone who can design logos using Canva or Adobe, understand customer needs, and deliver cost-effective solutions. The ideal candidate is organized, responsive, and comfortable making cold calls to other businesses to drive product sales, while balancing a high volume of orders and competing prioritiesMission Contribution:Advance Goodwill's mission by ensuring efficient, accountable, and mission-aligned operations within your department. By maintaining excellence in service and support functions, you help create an inclusive, transparent, and compassionate work environment that enables Goodwill to provide life-changing opportunities.Primary Function:Under the direction of the Vice President of Support Services, the Products and Fulfillment Solutions (PFS) Associate is responsible for all product offerings and fulfillment solutions to the public and private sectors. Essential Functions:Research and source quality products that meet customer needs at the most cost-effective price.Prepare and submit product quotes and solutions for customer approval, ensuring accuracy and timely communication.Assist customers throughout the quote process by answering questions, clarifying product options, and providing alternative solutions as needed.Process approved work orders, ensuring accuracy in product selection, packaging, and preparation for distribution or delivery.Track and resolve customer service issues related to product availability, order discrepancies, or delivery concerns in a timely and professional manner.Maintain detailed records of quotes, orders, approvals, and communications in accordance with internal procedures.Attend weekly or bi-weekly meetings with the Vice President of Support Services to review order trends, client feedback, and process improvements.Foster a positive work environment by modeling professional behavior and supporting healthy employee morale within the fulfillment petencies:Clear Communication*World Class Customer Service*Understanding Diverse Needs*Protecting the Brand*Handling Multiple TasksMath SkillsGood Judgment and DiscretionBasic Computer SkillsDependability Organized Work HabitsProblem-Solving SkillsRequirements:Strong communication skills (verbal and written)Self-motivated and detailed-oriented with a strong sense of quality customer serviceMust be able to set and reach goalsMust be a team player but recognize individual responsibilitiesProficient in Microsoft Office (Word, Excel, Outlook)Good work ethicMust be screened for verifiable disabilities when applicableMust provide any additional medical records needed when applicableQualifications:High School Diploma or GED preferred1-3 years Customer Service (principles and practices experience)1-3 years Sales experiencePhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to work in both office and shipping and receiving environments, including attending meetings, handling administrative tasks, and performing manual labor as needed.Regularly required to sit, stand, walk, and use hands to handle or feel objects, tools, or controls.Occasional lifting, carrying, pushing, or pulling of objects up to 25 pounds.Ability to bend, stoop, kneel, and reach overhead as needed during fulfillment and shipping processes.Must be able to move between different work areas, including office spaces and storage or shipping areas.Typical Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Primary duties are performed in an office environment. The noise level in the work environment is usually moderate. Will be working alongside others with social, mental, and emotional disabilities.

Apply Now