Customer Service Rep (Account Specialist)

Company OverviewStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. Stella-Jones is headquartered in Montreal, employs 3,000 people across Canada and the United States, and is publicly traded on the Toronto Stock Exchange. To learn more about the company, visit us at: OverviewThe Account SpecialistII (Customer Service Representative) at Stella-Jones is responsible for providing high level customer service to our customers by collaboratively working with Sales team (Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists). This role is primarily responsible for supporting the Stella-Jones team with quotes, scheduling and order entry and other transactions for our Utility company customers across an assigned region.This is a level 2 role and will be hybrid based at our Tacoma Utility Pole manufacturing plant/office. To learn more about our utility pole products you would be supporting (including a 1-minute video overview), visit our product page: Duties:Manages quoted customers for assigned region.Prioritize incoming emails and tasks in order to meet deadlinesProactively communicates pertinent information with cross functional teams and Supervisor as requiredMaintain basic pricing trends within assigned region.Works with Sales Support Specialist for Master Data requestsCommunicate with customers primarily via phone and emailAssist with special projects as neededQualifications:Three (3) or more years of customer service experience requiredB2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry a plusProficiency in Microsoft Office (including Excel) requiredSAP (or other ERP system) experience a plusKnowledge, Skills and Abilities:Strong organizational skills, proactive attitude with exceptional attention to detailCapability to multi-task and work under pressure of deadlinesAbility to work in a team environment and interface interdepartmentallyAbility to make sound decisions with minimum supervision and delegates effectivelyAbility to build strong working relationships and have an excellent customer service recordReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Compensation & Employee Benefits:As a Stella-Jones team member, you will have access to excellent benefits and incentives including:Competitive starting hourly wage for one of these roles: $22.50 to $27.00 an hourAnnual profit-sharing bonus program (typically paid out in December)401(k) savings plan with generous Company match (150% on the first 4% deferred)Comprehensive total benefits package with 3 medical plans to choose fromSeveral company-paid benefits including:Dental and Vision coverageLife insurance and Accidental Death & Dismemberment (AD&D) policiesLong-Term Disability CoverageAccess to a robust employee assistance program2 weeks paid vacation and 9 holidaysCareer advancement opportunitiesAbility to purchase Company stockEqual Opportunity Employer/Veterans/Disabled

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