Operations Administrator

About the CompanyThe Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the "go-to" person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.About the RoleThe Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines.ResponsibilitiesExecution of the "JUMP" program to ensure customer communication is maintained throughout the projectMain point of contact for the customer in handling a question or problemKeep the customer updated with timely and frequent information about progress on the projectFacilitate customer resolutions by bringing together the appropriate GDI personnelMaintain the Production LogReview new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.Handling ATCs and cancellationsReview and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.Employee personnel and payroll informationQualificationsApplicant must have a minimum of two years' experience in customer/client services, call center, helpdesk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the OA must have great business sense and judgement.Required SkillsMinimum of two years' experience in customer/client services, call center, helpdesk, or other applicable service related industriesGood problem-solving skillsCompetent in the use of technology and proficient in IT systemsExperience with Excel is a plusWell organized with the ability to think on your feetProactive in managing customer interactions and expectationsGreat business sense and judgementPreferred SkillsExperience in administrative rolesFamiliarity with accounting functionsPay range and compensation packageFull Time/Part TimeEqual Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices.

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