Customer Support / Help Desk

OverviewJoin to apply for the Customer Support / Help Desk role at DEVNET IncorporatedDEVNET is a privately held company that was founded in 1997 on the principles of providing integrated software and hardware solutions to local government. DEVNET has provided dynamic and flexible Appraisal, Assessment, Collections and Online Inquiry solutions to local government for over 20 years. The DEVNET Edge® suite of solutions includes CAMA, Field Data Collection, Property Tax Assessment Administration, Personal Property, Mobile Homes, Special Assessments, Tax Calculation, Tax Billing & Collection, Distribution, Delinquent Tax Processing, Tax Claims, Permitting and Zoning, Records Management, wEdge e-government with shopping cart and subscriber features, GIS integration and Tax Bill & Notice Printing & Mailing Services.Position Title: Customer Support / Help DeskJob Type: Full TimePosition Summary: DEVNET is seeking an experienced Help Desk associate. This position is responsible for providing support to the user community and is the primary contact for all software support, assisting with usability issues, operational definitions, change requests, and enhancements to our software applications.Primary ResponsibilitiesMust be proficient with tracking cases from open to close and documenting call resolutionMust be able to independently analyze data and develop appropriate solutionsMust show initiative, reliability, and organizational skillsAbility to prioritize and balance multiple tasksTake ownership and responsibility for cases called in or assigned to youExcellent follow-through with minimal managementReplicate customer problems, test fixes and document solutions for use by the Software Support TeamAbility to interact effectively with both non-technical users and highly technical usersContribute to knowledge database for each software component supported, by working alone or in a team-based environment, to establish best practicesMust be highly capable of developing and maintaining technical and procedural knowledgeRepair problems via remote access on client system installationsSpecial projects as assignedRequirementsSoftware technical support call center experience and knowledge coupled with strong customer services skillsExcellent math and problem solving skillsPreferred hands on experience with SQL server, scanning, imaging, Microsoft OfficeStrong reading comprehension skillsHome computer, preferably with dual monitors, to log in remotely to DEVNET hosted computersCustomer support skills; listening, patience, clear communication, and a drive to learn and research problems on your ownWe OfferA casual working environment and competitive salaryExcellent benefit package including Medical and DentalVacation and sick time401(k)AdditionalSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Software DevelopmentReferrals increase your chances of interviewing at DEVNET Incorporated by 2x #J-18808-Ljbffr

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