Infrastructure Services Lead

Primary Details Time Type: Full time Worker Type: Employee Title: Infrastructure Services Lead The Opportunity: This position is responsible for administering, supporting, and maintaining infrastructure services in alignment with QBE policies and standards. This role ensures reliable, high-quality service delivery across Data Center Colocation, Managed Services, and Public and Private Cloud environments by partnering with infrastructure teams, technical architects, and third-party providers. This position provides advanced systems and infrastructure analysis, contributes to planning and budgeting activities, and drives automation, optimization, and continuous improvement initiatives. The Service Delivery Lead operates with minimal supervision, exercising strong initiative, independent judgment, and accountability for customer experience and service outcomes. Location: Sun Prairie, Wisconsin Work Arrangement: This role will be on a hybrid schedule required to come in the office 8-12 days a month. Pay Range: $116,000 - $174,000 Your new role: * Supports and manages infrastructure, including operational planning, budgeting, capital investment recommendations, and ensuring high availability, security, and compliance of systems. * Contributes to strategic planning and execution aligned with QBE deliverables, partnering closely with global architecture, infrastructure, application, and business stakeholders to understand requirements and deliver outcomes. * Leads and participates in full-service delivery lifecycle; planning, solution design, development, testing, implementation, support, and ongoing maintenance assuring consistent, high-quality service delivery to drive accountability, and foster a culture of continuous improvement and strong documentation practices. * Establishes and maintains operational methods, procedures, documentation, and performance KPIs; ensures adherence to ITSM, Incident, and Change Management standards using ServiceNow. * Proactively drives data centers, cloud, and hosting cost optimization and environmental efficiency initiatives across hybrid cloud hardware, storage, software, SaaS, PaaS, IPaaS, and IaaS public cloud platforms. * Acts as a primary escalation point and customer service contact, coordinating with onshore/offshore teams, managed service providers, and third-party vendors to resolve incidents, outages, and business-critical emergencies, including after-hours support. * Provides technical leadership and influence across teams by evaluating existing systems, guiding offshore IT support resources, overseeing managed service providers, and implementing automation and service improvement plans. * Leads cross-functional initiatives by coordinating planning, scheduling, risk management, audit, compliance, and governance activities to ensure successful project, BAU delivery and continuous process improvement. * Demonstrates a self-starting, analytical mindset, breaking down complex problems into practical solutions while managing BAU demands and supporting the growth and maturity of global Hosting and Operations services. * Designs, enhances, implements, and supports DevOps and infrastructure automation tools, partnering with business solutions, software, cloud, and infrastructure delivery teams to ensure efficient and effective use of automation platforms. Required Qualifications * Bachelor's degree or relevant work experience Preferred Knowledge: * Prior experience working for a Managed Service Provider (MSP) or partnering with offshore managed services team is preferred * Hands-on experience supporting public/hybrid cloud enterprise infrastructure, servers, storage, virtualization, and operating system platforms * Experience working within on-premises, public cloud and colocation of data center environments, service buildouts, onboarding new data center services, coordinating technical vendors for break/fix activities, and leveraging Smart Hands for remote troubleshooting. * Strong verbal and written communication skills, with the ability to collaborate effectively across diverse, cross functional teams. Excellent presentation skills and engagement with leadership * Demonstrated analytical thinking and sound decision-making abilities. * Proven commitment to delivering exceptional customer experience, including close collaboration with IT, Infrastructure, and Business teams. * Strong organizational skills with a high level of attention to detail. * Solid understanding and/or hands-on experience in the following areas: * Microsoft/RHEL server enterprise platforms * Hybrid infrastructure and private cloud technologies, including VMware vSAN and Nutanix, as well as public cloud platforms (Azure, AWS) * Scripting and Automation infrastructure as a code (IaC) across Azure and on-prem environments (highly preferred) * Enterprise scale backup and storage solutions, including Dell EMC (PowerMax - Block, Isilon NAS, ECS Cloud Tier), Avamar, Data Domain/PPDM, Rubrik * IBM midrange and mainframe platforms (preferred but not required) Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: * Hybrid Working - a mix of working from home and in the office * 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis * Competitive 401(k) program with company match up to 8% * Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice * Tuition Reimbursement for professional certifications, and continuing education * Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits | QBE US. Why QBE? What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success - and we can be part of yours! QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. Supplementary information Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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