Employee Relations Specialist

The Employee Relations & Driver Experience Partner owns the day-to-day employee experience for drivers, with a strong focus on early intervention, issue resolution, and retention.This role serves as the first line of support for employee concerns and works closely with Operations, Safety, and HR to resolve issues quickly, consistently, and fairly. The goal is simple: identify problems early, reduce avoidable turnover, and ensure drivers are set up to succeed from day one.Key Responsibilities:Employee Relations (Core Focus)Serve as the primary point of contact for driver concerns across assigned locationsReceive, triage, and resolve issues including:• Supervisor conflicts• Scheduling or pay concerns (partner closely with OP's Edi)• Hotel/housing issues (Partnering closely with Giana and Denisha)• Attendance and policy questionsConduct basic fact-finding and document all employee relations mattersDe-escalate concerns before they lead to resignations or terminationsNew Hire Experience & Early Retention (0-60 Days)Own the driver experience during the first 30-60 daysConduct structured check-ins:• Day 1 welcome connection• Week 1 follow-up• 30-day touchpointIdentify early warning signs:• Misalignment with job expectations• Attendance or reliability concerns• Frustration with schedule, housing, or leadershipIntervene early to resolve issues and improve retentionDriver Experience & EngagementBuild trust with drivers through regular presence and accessibilityAct as a neutral, approachable resource for employee concernsIdentify patterns and trends across locations:• "What's breaking?"• "Where are we inconsistent?"Provide feedback to HR and Operations to improve processes and communicationOperations & Safety PartnershipPartner closely with Operations leaders to address employee concerns quicklySupport consistent handling of discipline, attendance, and performance issuesReinforce safety expectations through employee communication and follow-upEnsure alignment between HR policies and day-to-day operational practicesDocumentation & ComplianceMaintain accurate and timely documentation of all interactions and casesEnsure proper handling of employee information and confidentialitySupport audits, reporting, and compliance-related needs as required QualificationsExperience3+ years in Employee Relations, HR Generalist, or similar roleExperience in high-volume, hourly workforce environments preferredTransportation, industrial, or safety-sensitive industry experience strongly preferred

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