General Manager (Subway)

Key Responsibilities: 1. Operational Management: Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly. Monitor and maintain the cleanliness, organization, and presentation of the store according to Subway’s standards. Ensure the store meets all food safety, sanitation, and health regulations. Maintain a high standard of product quality, service, and cleanliness. Ensure all equipment is maintained and in working order. 2. Staff Management: Hire, train, and manage restaurant staff, including sandwich artists, cashiers, and shift leaders. Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours. Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service. Conduct performance reviews and provide ongoing coaching, feedback, and training to staff. Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary. 3. Customer Service: Ensure high levels of customer satisfaction by providing exceptional service. Address customer complaints and concerns promptly and professionally, striving to resolve issues in a timely manner. Ensure staff members follow Subway’s customer service guidelines, maintaining a friendly and welcoming atmosphere. 4. Financial and Budget Management: Manage the restaurant’s budget, including overseeing sales, labor costs, food costs, and other expenses. Monitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitability. Control costs by managing inventory, reducing waste, and maximizing operational efficiency. Oversee cash handling, including deposits, and ensure accurate and timely financial transactions. 5. Inventory and Supply Chain Management: Manage inventory levels to ensure the store is properly stocked with food, beverages, and supplies. Order and receive deliveries, checking for accuracy and quality of products. Monitor inventory usage to minimize waste and ensure stock levels are maintained without overstocking. 6. Marketing and Promotions: Implement local marketing strategies to increase brand awareness and attract customers. Work with the franchise owner or area manager to promote Subway’s national or regional marketing campaigns. Assist with in-store promotions, new product launches, and customer loyalty programs. 7. Compliance and Reporting: Ensure the store complies with all local health regulations, safety codes, and company policies. Complete necessary paperwork and reports, including sales reports, inventory logs, and employee records. Perform regular audits of store operations to ensure compliance with Subway’s standards and policies. 8. Team Development and Leadership: Mentor and guide employees to foster professional growth and enhance performance. Develop training plans and conduct training sessions for new and current employees. Promote an environment of respect and inclusivity among the team. Encourage employee retention through recognition, rewards, and providing opportunities for advancement. Qualifications: Experience: 2-5 years of experience in restaurant or retail management, with at least 1-2 years in a supervisory or leadership role. Skills: Strong leadership, communication, and interpersonal skills. Ability to manage budgets, track expenses, and analyze financial performance. Excellent customer service skills with the ability to address and resolve complaints effectively. Knowledge of inventory management, supply ordering, and cost control. Ability to motivate, train, and develop a team. Familiarity with point-of-sale (POS) systems and restaurant management software.

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