Retail Store Manager

Adore Me, a subsidiary of Victoria's Secret & Co. (NYSE: VSCO) since being acquired in December 2022, is seeking a Store Manager at our Staten Island store who will be responsible for leading all aspects of store operations while delivering an exceptional, inclusive customer experience. This role drives sales performance, develops a high-performing team, and ensures operational excellence in alignment with Adore Me's values and brand standards.Responsibilities: Sales & Customer ExperienceDrive strong KPIs (sales, conversion, average order value, and units per transaction) through strong floor leadershipEnsure best-in-class experiences for all customersBuild customer loyalty through personalized service and brand storytellingAddress customer concerns promptly and professionallyDrive strong product knowledge, clienteling, and upselling in every interaction, using customer feedback to continuously improve the in-store experienceLeadership & Team DevelopmentRecruit, coach, and develop a strong customer-focused store teamFoster a positive, inclusive, high-energy work environmentLead by example on the sales floor, setting expectations for service and performanceManage performance and support career development plansOperations & Visual MerchandisingOversee daily store operations, including opening/closing procedures and daily deposit complianceMaintain visual merchandising standards and brand presentationManage inventory accuracy, stockroom organization, and loss preventionEnsure compliance with company policies, safety standards, and labor lawsBusiness & Performance ManagementAnalyze sales reports and KPIs to identify opportunities and take actionManage scheduling and labor optimizationManage inventory flow, including receiving shipments, processing products, managing backstock, transfers, handling damageOther responsibilities as neededQUALIFICATIONS:2+ years of experience in a store leadership or supervisor roleProven ability to coach, motivate, and develop others in a retail environmentExperience in exceeding sales goals and using data to drive store resultsPassionate about delivering exceptional customer experienceStrong communication, a high sense of urgency, and great leadership skillsAvailability to work a flexible schedule, including weekends and holidaysTech-savvy: comfortable using mobile devices, iPads POS systems, ADP scheduling toolAbility to lift and carry up to 30 lbs., as well as frequent bending, standing, walking, and movement throughout the sales floorCOMPENSATION & BENEFITS:401(k) + matchingMedical, dental, and visionPaid holidaysSick timePaid parental leave for new parentsPaid prenatal leaveFSAHSAEAPDependent care savings programCommuter BenefitsVoluntary Life InsuranceVoluntary Short & Long-Term Disability InsuranceAdore Me is proud to provide equal opportunity to all employees and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. By applying for this position, the applicant authorizes Adore Me to check all references listed on your application and/or resume.

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