Shift Leader – Store Operations

QualificationsWEEKEND AVAILABILITY A MUSTAt least six months of restaurant management experience, or one year of retail management experienceExperience running a restaurant shift without supervisionGeneral restaurant or retail knowledgeKnowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)Knowledge of federal, state, and local health and safety laws and regulationsBasic computer, math, and reading skillsEffective verbal and written communication skillsProblem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skillsWork Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditionsResponsibilitiesPosition Summary: This position assists with the leading and managing of the operations and employees during an assigned shiftTrain, manage, direct, coach, lead, and assign employees during shiftLead and manage operations during shift to provide an optimal guest experienceManage staffing levels during shiftPerform opening and/or closing dutiesHandle and properly escalate guest issues/concerns during shiftMonitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer serviceAssist with preparation and maintenance of recordsComply with and enforce all company policies, procedures, and operational standardsEnsure compliance with all applicable federal, state, and local lawsPerform all station duties as necessary during shift to meet operational standardsPerform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment pursuant to operational standardsRegular attendanceMove and stock food product weighing up to 50 poundsPerform other job-related duties as assigned or requiredTime/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidaysRobeks is a smoothie franchise chain headquartered in Los Angeles, California, USA. Founded in 1996 by David Robertson, a former investment banker, as of January 2021, the company has 83 franchise locations.This location and Stamford are part of the same franchise.Fun. Flexibility. Growth!Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.Duties & Responsibilities:Take customer food orders, enter order information into the point-of-sale terminal and accurately process paymentsProvide outstanding hospitality and service to all guestsMaintain solid product knowledge to answer questions and make order suggestions.Maintain a safe and clean working environment by complying with procedures, rules, and regulations.Contribute to team efforts by accomplishing related results as neededResolve customer complaints provide relevant information

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