Client Services Representative - Remote/Hybrid, local residency. Commission eligible

Join one of PSBJs 100 Best Workplaces for 2022 through 2025 to work in a collaborative, highly dynamic, and unique firm to ensure that client needs are served, and department goals are achieved.No agency inquiries, please.What We Offer: Work that makes a meaningful difference in the lives of othersA supportive community of purpose-driven individualsCompetitive compensation (base plus commission), PTO, and benefitsState-of-the-art technology, resources, and supportOpportunities to work 100% remote, on-site, or hybrid, depending upon preferenceWhat You Contribute:The Client Services Representative manages incoming inquiries, conducts initial lead qualification, schedules consultations and follows up with prospective clients to support retention and onboarding. This position ensures accurate entry and maintenance of client data across firm systems and acts as a liaison between clients, attorneys, and internal teams. Through clear communication, empathy, and strong attention to detail, the Client Services Representative helps ensure that every client feels heard, supported, and confident in their decision to work with the firm.Success in this role is measured by consistently meeting the essential objectives and responsibilities below.Key Areas of Responsibility:Meet KPIs. Specifically monthly consults and new clients, and associated activity metricsDuties include 75% phone time and 25% administrative tasksConduct initial lead qualifications using established intake criteria and toolsSchedule consultations with attorneys, ensuring alignment with availability and client needsDiligent follow up for high client conversion in alignment with caseload needsEnsure onboarding clients are knowledgeable about policies, procedures, and next stepsWork with legal, legal operations, marketing and others to ensure correct fit for clients, attorneys and firmCollaborate with other departments to ensure consistent and efficient intake and onboarding experienceRepresent the MI brand by delivering excellence in communication, follow through, timeliness, professionalism, and empathyRespond promptly and professionally to incoming phone calls, emails, and web inquiries from prospective clientsCollaborate with team members to constantly improve the efficiency, effectiveness and professionalism of the CSD departmentWork on a team to achieve monthly goalsWhat you bring to the table:2-3 years of experience in client intake or inside sales, preferably in a professional services or legal environment.Proficient in Microsoft Outlook, Word, Excel, and database or CRM systems; familiarity with Clio, and/or Salesforce is a plus.Exceptional written and verbal communication skills, with the ability to convey empathy and clarity.Strong attention to detail, organizational skills, and ability to manage multiple tasks simultaneously.Ability to remain calm and professional in high-pressure or emotionally sensitive situations.High level of discretion and commitment to maintaining confidentiality of client information.Reliable and consistent availability during core business hours (8:00 AM - 5:00 PM, PST)Core Competencies:Attention to Detail: Consistently produces accurate, high-quality work by thoroughly reviewing work product, identifying errors, and ensuring alignment with expectations and requirements.Time Management & Organization: Effectively prioritizes tasks, meets deadlines, and maintains structured workflows to manage competing demands without compromising quality.Learning Mindset: Actively seeks opportunities to learn and improve, demonstrates openness to feedback, and applies new knowledge to enhance performance.Decision-Making: Uses sound judgment to make timely, well-informed decisions based on available data, input from others, and an understanding of priorities.Accountability: Takes ownership of responsibilities, outcomes and deadlines; follows through on commitments and acknowledges and learns from setbacks.Communication: Consistently communicates clearly and professionally with colleagues and stakeholders. Listens actively, shares relevant information in a timely manner, and adapts communication style to the audience and context.Client Services Representative Total RewardsMcKinley Irvin offers a competitive total rewards package with compensation commensurate with experience and generous benefits, including but not limited to:Choice of PPO/HDHP health plansChoice of two dental plansVision insurance401k retirement plan with generous matchingFlexible paid time off starting at three weeks per year10 paid company holidays annuallyCommuter subsidiesGroup Life and DisabilityCollege-bound-graduate laptop programRemote/Hybrid work optionThriving and engaged culture of smart co-workersEligible for monthly team bonus potentialBase Pay:Full Range: $23.08-$34.62/hourHiring Range$23.08-$28.37/hourPlus commission, based on achievement of departmental goals About McKinley Irvin:With offices in Seattle, Tacoma, Bellevue, Everett, Kirkland, Vancouver, and Portland, McKinley Irvin is the Pacific Northwest's largest family law firm. For over 30 years, we've dedicated ourselves to our clients, their families, and the evolving nature of what it means to be a family. It is our goal to achieve the best possible results for our clients, while at the same time delivering world-class personal service.Our Philosophy:We believe families are the root of civilization, that healthy families create healthy communities, and that communities are the foundation of the country. By helping one family at a time, we better our society as a whole.

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