Branch Manager - Service and Equipment

Description:All candidates should make sure to read the following job description and information carefully before applying.For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do.Position OverviewThis position manages a division of our company which is primarily focused on selling, servicing, and consulting on automotive equipment. The Branch Manager - Service and Equipment oversees service operations related to collision repair and automotive shop equipment, including paint booth maintenance, equipment repairs, and hoist inspections. This role manages technicians, ensures regulatory compliance, maintains high service quality, and drives service revenue growth while delivering superior customer support to automotive repair and collision shops.Job Tasks and ResponsibilitiesEnsure clear expectations and accountability for driving assigned areas of branch performance are firmly in place and are actively managedMaximize sales and profit levels for Equipment focused profit/cost center Manage day-to-day operations of the service team, including scheduling, assigning work orders, and monitoring workflow. Monitor service department performance metrics, such as efficiency, productivity, and customer satisfaction, and implement strategies for continuous improvement. Stay updated on industry trends, regulations, and technologies related to automotive service.Recruit, retain and nurture talented individuals. Drive associate engagement and empowerment. Make associate development a priority. Recognize and reward strong performance. xijylhu Ensure the highest safety standards are followedRequirements:At least two years as a service/customer care manager in a "service-first" environmentPast P & L accountability, preferably with automobile-related equipment backgroundDemonstrated success in developing sales strategies and driving them through a multi-unit, geographically distributed retail/wholesale operationExceptional relationship-development talentsStrong personal philosophy focused on fostering one of our key differentiators - SERVICE! Ability to provide strong leadership to create a high-performance team through customer focus, open communication, coaching and listeningCollege degree in a related field preferredPM22PIcebd4ad3e7c

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