Client Services Professional

Client Services Professional We are seeking a dependable, detail-oriented Client Service Professional to join our growing team in Solon, Ohio. This role is essential to maintaining consistent customer coverage during posted business hours and supporting our sales and technical teams.ResponsibilitiesRespond to customer inquiries via phone and emailProcess customer orders, quotes and account updatesMaintain continuous coverage during scheduled business hoursMonitor and manage queue-based customer requestsCoordinate availability and escalate proactively when coverage is at riskSupport sales and technical teams with administrative and client follow-up tasksAssist with trade show and conference preparation as neededFollow defined service and escalation proceduresMake every customer's experience an awesome oneWe want to talk with you if you ...Have 2+ years of experience in customer support or a similar roleHave strong written and phone communication skillsAre comfortable working in a structured, process-driven environmentDemonstrate reliability and schedule disciplineCan manage multiple priorities while maintaining professionalismTake ownership of your responsibilities and communicate proactivelyA great place to workWe're a small company where you can really make a differenceGreat co-workersAdvancement opportunities as we growWorld class benefitsUnsurpassed medical, dental, and vision coverage401(k) program with matchAbout TimeKeeping SystemsWe give our team a great place to work, a great group of colleagues to work with, and a great productthat they can believe in. We are the leader in our industry and recent growth means we are busier than ever. We have an opportunity for an exceptional individual to help us as we grow.TimeKeeping Systems is a small passionate company, where everyone makes a difference, every day. One way we take care of our people is with competitive pay, a great benefit program, healthcare, dental, vision, disability, and 401(k) with match.If you are dependable, professional, and ready to make an impact, we would like to speak with you!

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