Resolution Specialist

Resolution Specialist Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, Bridgeport, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $350 Million. Join our team and be a part of a movement that is fostering change and making a meaningful impact every day. Our employees, regardless of their role, share a passion, a focus, and the dedication to create prosperity and success in everyone's well-being in our communities. Join us in supporting our mission and elevating your personal growth and advancement by embracing this rewarding career opportunity. General function: Implement and perform effective risk management strategies for all non-performing accounts to protect the assets of the Credit Union. Adhere to policies and procedures, state and federal laws, and regulations in the collections process. Major responsibilities: Embrace the movement to foster change and make a meaningful impact within the community by exhibiting our corporate values of integrity, empowerment, respect and commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve. Represent the Credit Union in a friendly, outgoing, positive and professional manner. Provide prompt, efficient and confidential service in the processing of information. Perform effective and efficient collection of all non-performing accounts. Demonstrate a high level of accountability in taking complete ownership of every interaction whether it requires a call back, extended research or assistance from other teams until the task is complete. Provide exceptional member service over the phone and via email, demonstrating a willingness and interest to help through a friendly tone of voice and electronic communication. Provide members with financial counseling as needed. Compassionately educate members on ways to improve their credit or debt scenario and offer additional tools to assist. Process and monitor all health and disability claims. Process all repossessions and foreclosure actions. Skillfully handle and resolve difficult member situations within appropriate guidelines and procedures. Enlist management in successful member resolution, if necessary. Control and administer attorney, bankruptcy, and delinquent member accounts. Administer all small claim court cases from service of writ to judgment Work post judgment recovery, including but not limited to; bank executions and wage garnishments Skip trace using systems available to locate member to secure judgment and or collateral Continuously improve individual level of competency through training and development via established educational programs. Highly motivated to maintain or exceed individual, department, and credit union production goals. For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers. Abide by all federal, state, and local laws including but not limited to: Federal Trade Commission (FTC) and Fair Debt Collection Practices Act (FDCPA), The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA). Note: This list of essential responsibilities is not exhaustive. It may be supplemented as necessary from time to time. Position requirements: High School Diploma 2+ years' related experience in collections, preferably in a financial industry. Attention to detail and excellent mathematical skills. Excellent interpersonal skills. Proven judgment and decision-making abilities. Excellent written and verbal communication skills. Proficient in computer skills including MS Office and operation of general office machines. Physical and mental abilities: Ability to build relationships with members via phone and email. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members. Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously. Additional hours may be required as necessary to accomplish objectives, goals, and projects. Sitting the majority of the time. The ability to occasionally lift, push, pull or carry up to 10 pounds. Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling. The ability to meet deadlines and maintain accuracy. The ability to effectively interact with all personality types in stressful situations. Excellent ability to communicate effectively. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Why Mutual Security Credit Union! In addition to a competitive salary and lucrative benefits package, employees receive generous vacation and personal time off and delight in a variety of company sponsored events throughout the year. Our comprehensive benefits package includes: Medical, Dental, Vision Plans Life and Accidental Death and Dismemberment Insurance (100% employer paid) Accident and/or Illness Disability Insurance (100% employer paid) 401(k) Plan with Company Contribution Vacation, Holiday and Personal Time Off Pay Birthday PTO Day Mental Health PTO Day Volunteer Day One paid day a year to support the causes that matter to you! Gym Membership Stipend Employee Referral Program Education Assistance Program Employee Wellness Program Leadership and Employee Development Training Programs Interested candidates please submit your resume with salary requirement. MSCU is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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