Customer Service Specialist

Job Title: Customer Support & Order CoordinatorLocation: Sheboygan, WICompany Industry Type: Manufacturer of rollform and screen products, specializing in metal fabrication and window/door componentsEmployment Type: Full Time PermanentJob DescriptionRole OverviewAn established organization is seeking a Customer Support & Order Coordinator to manage order processing and day-to-day client communication. This role works closely with internal departments and external customers to ensure accurate information flow, timely order fulfillment, and a high standard of service delivery in a fast-moving operational environment.Key Responsibilities• Respond to incoming customer inquiries by phone and email regarding order status, product details, delivery timelines, and general requests• Enter and validate purchase orders and related data within internal systems• Review orders for completeness and accuracy prior to release• Participate in routine cross-department meetings to stay aligned on production, purchasing, and shipping updates• Liaise with internal sales representatives regarding client requirements and timelines• Assist in-person customers with order placement and payment processing when applicable• Monitor daily order reports, coordinate shipment readiness, and communicate pickup or delivery arrangements• Generate invoices for completed shipments• Initiate and manage customer concern or complaint processes, providing timely follow-up• Support quoting activities and administrative tasks for the sales function as needed• Perform additional duties aligned with the role as assignedQualifications & Experience• Minimum 2 years of experience in a customer service or order processing role• Prior exposure to a production, warehouse, or distribution environment considered an asset• Proficiency with Microsoft Office applications• Experience using ERP or order management software• Strong attention to detail and data accuracy• Effective organizational and time-management skills• Clear written and verbal communication abilities• Ability to collaborate within a team in a fast-paced setting• Post-secondary education or equivalent experience preferred• Fluency in English required; additional language skills considered an assetExperience:• Manufacturing: 2 years (preferred)• Customer service: 2 years (required)• ERP systems: 2 years (required)• Data entry: 2 years (required)• Microsoft Office: 2 years (preferred)Language:• English (required)

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