IE - Administrator/Helpdesk Support

Your RoleAs administrator you will play a crucial part in our planned preventative maintenance team.You will coordinate and provide administrative support for the technical services team, prepare reports, and minutes, engage with third-party suppliers for quotations and maintenance schedules, liaise with clients where required, prepare PowerPoint presentations, and assist finance with month-end billing information via our FM CAFM system, assist in organising project planning with the FM Managers, coordinate and provide support with bid submissions, new contract mobilisations, support other Business Functions (HR), Management as required"”taking data from excel workbooks, updating CAFM master scheduler information. Work closely with FM Operations, HR, Finance and Business.IE - Administrator/Helpdesk SupportWorkplaceShannonContract TypePermanent contractActivity Rate100%Entry DateTo be agreedPublication Date20/11/2025Skills & CompetenciesStrong knowledge of Microsoft Office, Excel- able to provide Pivot Tables of Data analysis, PowerPoint, Prepare Presentation Slides from input from FM Managers, Word- Report Preparation and formatting.Experience in an admin support role, ideally in facilities or services admin roleGood communicator, written and verbal skillsExcellent telephone manner and interpersonal skills to support clients, suppliers and staffEmbraces collaboration and adapts to change and fast-paced industry.Demonstrate an ability to multi-task and ability to solve problemsThis is a responsible and demanding position requiring excellent organisational skills and a solid ability to coordinate technical staff and contractors.Experience of working with CMMS / CAFM systems -preferrableService coordination of multi-disciplined mobile staff and contractors over multiple sites.Flexible to support as business requires across all functions.Key ResponsibilitiesFamiliar with ERP Finance SystemsRaise Purchase OrdersExcellent Telephone skills to proactively manage Supplier invoices and quotations to support client invoicing requirementsSchedule planned works across all customer sitesRespond to reactive requests from customers and schedule staff / contractors accordinglyAdvise customers of upcoming service worksCompile service reports, upload to CMMS ( FM software ) and issue to customersAssist FM Operations to Monitor and manage contract performance against SLAs and KPIsAssist FM Operations to manage reactive works for multiple minor contractsAssist FM Operations to issue quotations for reactive / minor project worksSign off & approve supplier invoices for paymentAssist FM Operations to manage client relationship contractsInteract with customers in a knowledgeable, confident, and professional mannerAssist with mobilising new contracts and manage site set upWork within health and safety rules & guidelines, and quality control and environmental proceduresIdentify and implement innovations that will improve service deliveryWork with and support FM Operation ManagersAttend and contribute to weekly planning & Scheduling meeting as requiredPrepare and Provide quotations for works ,Mark up work orders using agreed Commercial ratesDrive Suppliers to provide full back up of information for invoices, manage suppliers to meet standards .Sourcing & Requesting PO's for completed works in a timely fashionUploading POs to work ordersSending on FLEXí‰IR & contractors PPM service reportsAssisting FM in Approval of invoices from contractors on MCG and NetSuiteAssisting FM invoicingAssisting FM in Providing customer progress reports, monthly written reports & attending monthly meetings & recording minutesAssisting FM in Assign & schedule works for techs on Planning MeetingsJob Type: PermanentBenefitsOn-site ParkingAbility To Commute/relocateShannon, CO. Clare On-site: reliably commute or plan to relocate before starting work (required)EducationAdvanced/Higher Certificate (preferred)ExperienceWorking experience in an admin support role: 3 years (preferred)LanguageEnglish (required)Work AuthorisationIreland (required)Work Location:In person

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