Team Lead, Configuration

YOUR IMPACT The essential functions of this position include: Ability to support the professional services organization by providing configuration center process improvement and articulation of all types of staging and build services including planning, resource scheduling, resource escalation and overall profitability. Ensure high client satisfaction levels, building a strong base of referenceable accounts Mentor and educate team members on repeatable services methodologies and best practices Work closely with sales and technical consulting leadership to lead all configuration activities Produce monthly project status to management Guarantee successful implementation of all client projects using professional project management principles Work closely with Engineering, Vendors and Post-Sales Support to resolve customer issues Lead teams of internal and external resources to deliver desired business outcomes for customers Monitor and mentor internal resource utilization to drive the highest utilization possible for their team Provide collateral to field that outlines current capabilities and capacities of our configuration center Responsible for backlog of active staging, build, and configuration projects Hone the QA process and capabilities, and set proper expectations as to what our QA processes will be able to test and validate during the QA phase of the projects Help educate the ePlus field and customers on our ePlus configuration center capabilities Provide status reports of projects to customers and ePlus internal stakeholders Provide presales support to ePlus sales and presales engineers as needed Perform IOS and firmware upgrades on switches and routers Apply configurations to routers and switches from config templates and making appropriate changes Basic knowledge of imaging desktops and laptops via Symantec Ghost server and/or MDT Perform racking and stacking of hardware components in a configuration center environment and in a data center environment Able to review, understand, and edit network topology diagrams Provide remote connectivity to internal and external customers through the configuration center via VPN tunnels Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed QUALIFICATIONS Degree in Business or related field or related work equivalent required Minimum of 3 years of experience and expertise in technical and project management, and/or diversified business role Strong skills working with upper management and inter-department functions Minimal cross-region travel requirements; some intra-regional travel The initial base salary range for this position is expected to be between $24,04 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-MY1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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