Analyst Computer Systems Support

Must Have Technical/Functional Skills • Knowledge of computer hardware • Knowledge of SCCM/Intune • Working technical knowledge of current protocols, operating systems, and standards. • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation and OEM guides. • PC Imaging Roles & Responsibilities • End to End management of PC lease schedules. • Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer. • Operating System maintenance, patching, upgrades. • Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits • End User Ticket triage and resolution. • Hands and Feet Telepresence Support. • PC config support o Assists with configuration and testing of new hardware and software implementations. o Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs. o Track computer equipment (by asset tag and serial number) by location. o Responsible for the shipping / receiving of materials and equipment. • Support for all executives • Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades. • Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc. • Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control. • Willingness to provide support during off-hours or weekends for critical incidents • Willingness to travel to another site located ~50 miles away for any critical issue resolution. • Willingness to climb up to 6 feet ladders • Willingness to drive to another customer location (~45 miles) to provide support if required. Salary Range: $60,000-$62,000 a year

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