Donor & Volunteer Engagement Associate

Upward Bound House (UBH) is committed to breaking the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH provides a supportive, caring, and merit-based environment for team members and is committed to their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others. POSITION SUMMARY UBH seeks a bright and highly-motivated individual with excellent critical thinking ability to help grow our community of supporters and advance our mission to end family homelessness in Los Angeles. This dynamic role combines volunteer leadership, donor engagement, and fundraising operations, making it an excellent opportunity for a development professional looking to deepen their experience in nonprofit fundraising while managing meaningful community partnerships. Reporting to the Chief Development Officer, the Associate will oversee UBH's volunteer program while managing a portfolio of approximately 100 small to mid-level individual donors, helping to strengthen donor relationships and build the pipeline for future major gifts.CORE RESPONSIBILITIES Volunteer Engagement1) Lead UBH's volunteer program including recruitment, onboarding, scheduling, and stewardship.2) Manage corporate volunteer days, group service projects, and community partnerships.3) Lead volunteer stewardship efforts, including appreciation, recognition, feedback collection, and donor conversion opportunities.4) Track volunteer data, hours, demographics, and impact stories for reporting and grants.5) Coordinate in-kind donations, including Adopt-A-Family and other volunteer-driven giving programs.Individual Giving & Donor Engagement1) Manage and cultivate a portfolio of 100 small to mid-level individual donors.2) Conduct donor outreach through calls, emails, notes, and event invitations.3) Support donor retention and upgrades through personalized stewardship and engagement.Development Operations1) Maintain donor and volunteer records in Salesforce CRM.2) Process donations and acknowledgements and support donor stewardship efforts.3) Assist with fundraising events, donor communications, and annual giving campaigns.4) Conduct prospect research and prepare reports on donor and volunteer engagement.QUALIFICATIONS: 1) 2-5 years of experience in nonprofit administration, development support, or volunteer coordination.2) Strong relationship-building and communication skills.3) Strong organizational skills with the ability to manage multiple priorities and deadlines.4) Experience with CRM systems, data entry, reporting, and gift processing (Salesforce preferred).5) Excellent written and verbal communication skills with a strong customer service mindset.6) Experience supporting fundraising events and donor engagement activities.7) Highly detail-oriented with strong follow-through.8) Passion for social impact, community engagement, and housing stability.Professional Growth OpportunityThis position is designed as a launchpad for a career in frontline fundraising. The Development & Volunteer Coordinator will gain hands-on experience managing donor relationships, stewarding volunteers and supporters, and contributing directly to UBH's fundraising growth. Working closely with the Chief Development Officer, the Coordinator will develop skills in:1) Donor relationship management.2) Portfolio fundraising and moves management.3) Volunteer-to-donor pipeline development.4) Fundraising campaigns and donor communications.5) Event-based donor cultivation.High-performing candidates will have the opportunity to grow into larger donor portfolios and expanded fundraising responsibilities over time as UBH's development program continues to expand.Why Join Upward Bound HouseYou'll join a growing development team at one of Los Angeles' leading organizations addressing family homelessness, working alongside community leaders, corporate partners, and dedicated volunteers to create lasting change for families and children. This role offers hands-on experience in both volunteer leadership and frontline fundraising, providing an excellent pathway for growth in nonprofit development.MANDATORY REQUIREMENTS: Employment eligibility verification. Reliable transportation. Current TB test. Successful background check. Valid CA Driver's License. Proof of auto insurance. BENEFITS: Competitive salary based on experience and qualifications. Health, dental, and vision insurance options. Retirement savings plan. Paid time off and holidays. Opportunities for professional development and growth within the organization

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