Greeter | 1 Pico Restaurant

POSITION SUMMARY:Responsible for meeting and greeting all guests as they arrive in the restaurant while conveying a positive image of the hotel and food service outlet.ESSENTIAL JOB FUNCTIONS: • Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer. • Escort guests to appropriate seat. Ensure guest with reserved table is escorted to selected table. • Answer all incoming calls, record and distribute messages, take reservations and page guests as necessary. • Assist in preparation of seating chart. • Inform kitchen of upcoming business and special requests. • Monitor staffing coverage. Inform manager of any irregularities including, but not limited to, sick calls, lateness, and absence. • Order, receive, and record paper and office supplies. • Maintain par level of impeccably clean and presentable menus at all times. Order additional menus when necessary. • Prepare and generate report of covers served per meal period. • Inspect all equipment, including, but not limited to, light bulbs, flower arrangements and window cleaning. Report any problems to appropriate personnel. Follow up to ensure correction of any problems. • Ensure correct table set up, music level and temperature level prior to opening. Correct any abnormalities. • Assist in preparation of pick up charts. • Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of work shift. • Prepare and present daily special lists in conjunction with kitchen. • Inform appropriate personnel of any item missing from menu or wine list. • Receive all guest comments. Inform manager of all discoveries positive or negative. • Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact. • Maintain consistent performance, attendance, uniform appearance, and professional grooming. • Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, co-workers and guests in completing assignments, resolving staff and guest complaints. • Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. • Attend to guest requests or complaints when possible and appropriate, when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.

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