Fleet Support Engineer

Location: Onsite in Foster City, CA | 5 days in office Introduction The role involves serving as the highest level of field technical support, focusing on the systemic reliability of fleet vehicles. The position requires a subject matter expert in Compute systems to support Tier 2 Fleet Support Engineers on complex escalations. The role involves fleet-wide analysis of diagnostics and metrics to identify reliability gaps, improve repair and escalation times, and contribute to critical design changes. Required Skills & Qualifications BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or related fields with a minimum of 2 years of relevant industry experience Experience and skill in determining the root cause of complex issues involving HW, FW, and SW Deep understanding of computer architecture, GPUs, PCIe devices, SSDs, network cards Experience with the Linux platform - debugging failures using command line tools, parsing kernel and system logs Experience with diagnostic tools (multimeters, oscilloscopes/picoscope, CANalyzer, thermal cameras) Knowledge of automotive protocols such as CAN and automotive ethernet Prior work experience at client or in client's Industry Applicants must be able to work directly for Artech on W2 Preferred Skills & Qualifications Knowledge of computer networking (TCP/IP, UDP, SSH, firewall and security basics) Experience with diagnosing complex issues with sensor systems (LiDAR, camera, radar) Experience with harness debugging and repair Proficient in Python and git/version management tools Day-to-Day Responsibilities Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots Lead deep-dive investigations into Client failure modes using root cause analysis methodologies like 7-Step or 8D problem solving techniques Develop short term mitigations and long term correction actions to improve vehicle safety and update, and prevent recurring issues Perform hardware bring-up and validation procedures for new vehicle components Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design For immediate consideration please click APPLY to begin the screening process with Alex.

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