Clinical Education Associate (Administrative Support - Residential Program)

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.GENERAL SUMMARYThe Clinical Education Associate performs a variety of administrative duties to support the Clinical Education Department's goal of ensuring a successful clinical education experience through successful and timely selection and placement of student internships, leading to transition from classroom to commencement.ESSENTIAL DUTIES AND RESPONSIBILITIESEnsures all required student documentation is accurate and current, including health and admission requirementsWorks directly with central functions/faculty/students to maintain accurate clinical site requirements.Attends campus meetings to explain and/or distribute pertinent materials to students as necessary as a follow-up to orientation. Inform students on who their primary point of contact will be while enrolled; answers questions and provides clarification regarding specific requirements for clinical site and the placement process.Prepares letters, memos, and other forms of communication to internal and external constituenciesWorks closely with faculty and students to facilitate successful clinical experiences; identifies student issues and addresses them in a courteous, accurate and timely mannerWorks directly with clinical education faculty to ensure successful student clinical experiencesMaintains accurate student and site information in CORE and SalesforceDevelops and maintains effective working relationships with clinical site personnel to facilitate student placement; maintains contact with sites to obtain information on internship opportunitiesCommunicates, coordinates, and confirms with clinical sites to determine internship availability and placement for students via email and telephone in a timely and professional mannerMaintains accurate and confidential student clinical education files in accordance with University, FERPA and HIPAA requirementsResponds to site affiliate inquiries and questions; addresses concerns in a courteous, accurate and timely mannerPerforms duties in support of University's core valuesMaintains databases such as CORE/Salesforce as needed for all programCreates and delivers reports as requested by department head to faculty for the purpose of student placementCreates and delivers reports as requested by department headProactively and strategically seeks placement offers from clinical partnersAdheres to and upholds department process and policies regarding placement processDrives collaboration and One University modelOTHER DUTIES AND RESPONSIBILITIESMay perform other duties and responsibilities that management may deem necessary from time to time.POSITION IN ORGANIZATIONReports to: Manager, Clinical Education TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIREDTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EDUCATION and/or EXPERIENCEHigh school diploma; Undergraduate degree in healthcare or business preferred1-2 years administrative/customer service experience required, preferably in post-secondary education or healthcareExperience with database managementAccurate data entry skillsStrong interpersonal skills including effective verbal and written communication skillsAbility to work accurately in a highly dynamic environment Ability to multitask and prioritize to complete tasks and projects with tight deadlinesExhibit patience and a positive attitude in establishing and encouraging a learning environmentAbility to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty members and students, as well as external constituenciesFamiliarity with the needs of students and a diverse student populationProficiency in Microsoft Office suite and SalesforceLICENSURE and/or CERTIFICATIONValid driver's license for State of residence and at least minimum liability insurance required by StateWORK LOCATIONThis is a campus-based position located on the San Marcos, California campus. This position follows a hybrid work schedule requiring a minimum of three (3) days on campus.TRAVELPosition may be required to travel within the United States; up to 10% BUSINESS COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies:Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.Drives Results - Consistently achieving results, even under tough circumstances.Innovation - Creating new and better ways for the organization to be successful.Customer Focus - Building strong customer relationships and delivering customer-centric solutions.WORK ENVIRONMENTWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.HIRING RANGE: $20.19 - $26.35

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