Destination Services Operations Manager (Mandarin Speaker)

Team Summary: The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Destination services include: * Home rental service: Assist with finding housing options, negotiating lease terms. * Settling-in service: Assist with bank account opening, utilities set up, etc. * Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting. * School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc. Responsibilities: * Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes. * Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc. * As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees. * Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken. * Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. * Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals. * Driving global projects to create efficiencies for the team and stakeholdersMinimum Qualifications: * Bachelor's degree or higher in a relevant field. * 5+ years of experience in vendor management and driving global projects * Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition. Preferred Qualifications: * Strong communication and problem-solving skills, a high level of resilience, and the ability to adapt according to business development needs. * Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.

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