Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

Bi-lingual Pharmacy Support Call Center Representative Contract Remote Role - Location (Open to Remote US) We are looking for an experienced Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The role is 100% remote (work from home - WFH) and may transition to a full"‘time IQVIA employee. Role Purpose Primary call center contact for patients, pharmacies and medical professionals utilizing an Opus Health program Field requests including card activation, program eligibility, explanation of program benefit, and troubleshooting of submission rejection Job Responsibilities Provide initial support for customer requests via telephone, email, fax, or other available means of contact Quickly assess the user's issue and provide first"‘level support for problem resolution Document information specific to the resolution and promptly escalation of unresolved issues to the appropriate area Recognize operational challenges and suggest recommendations to management as necessary Work 40 hours per week under moderate supervision Shift Options 8:00"¯am - 5:00"¯pm EST9:00"¯am - 6:00"¯pm EST10:00"¯am - 7:00"¯pm EST11:00"¯am - 8:00"¯pm EST Minimum Education & Experience High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi"‘lingual (English/Spanish) Pay Hourly rate: $18.00 per hour. Equal Employment Opportunity IQVIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. #J-18808-Ljbffr

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