Coordinator, Customer Experience - Mailroom

Who We AreAs a family-owned company, PALECEK values integrity, loyalty and strong partnerships. We are driven to improve, innovate and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe beautiful spaces enhance the quality of life.SummaryCoordinator, Customer Experience - Mailroom position is responsible for handling all aspects of mailroom operations, including processing and fulfilling orders, managing customer communications, and maintaining the organization and cleanliness of the workspace. An essential part of this role involves ensuring that product samples are accurately prepared and shipped, as these samples play a critical role in the sales process by providing customers with the opportunity to elevate their sales presentations. DescriptionEnter customer orders into the system accurately and efficientlyPrepare, pick, pack, and ship orders following established procedures to meet customer expectations and deadlinesGenerate and send invoices to customersRespond promptly and professionally to customer emails, inquiries, and requestsResolve customer issues and concerns related to orders and shipmentsReceive, sort, and distribute daily incoming mail and packagesPrepare outgoing mail for shipment, ensuring proper postage and packagingMaintain a clean, organized, and efficient mailroom workspaceEnsure that all equipment and supplies are properly stored and readily availableMonitor inventory levels of mailroom supplies, placing orders proactively to avoid shortages. Track and report any discrepancies in inventoryMaintain accurate records of all incoming and outgoing shipments using our database (AS400)Update orders and customer information in the company's databaseKey QualificationsOne or more years of related clerical experienceAdvanced proficiency in Microsoft Office Suite (Outlook, Word, and Excel)Aptitude for learning new software and systems Professional communication and interpersonal skillsAbility to multi-task, work independently and/or within a team, pay attention to detail and meet deadlinesCommitted to excellence and high-quality work performance Ability to prioritize, maintain confidentiality, and operate with patience and integrity in a rapidly changing environment is requiredPhysical RequirementsOperate in a professional office environmentMust be able to occasionally lift up to 15 poundsModerate noise i.e. business office with computers, phone, printers and light trafficProlonged periods of sitting at a desk and working on a computerRegularly required to stand, sit, talk, hear, and use hands and fingers to operate a computerPay & BenefitsPay range: $20.00-$24.00 per hour Competitive Paid Time OffA flexible health plan offering medical, dental, and vision benefitsHealth Care and Dependent Care Flexible Spending AccountsHealth Savings Account401(k) Savings PlanProfit Sharing Benefits Generous Employee Discount

Apply Now