Manager, Food & Beverage (SWT)

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!Detailed Responsibilities: Holding pre-shift meetings to set the tone for daily operations while sharing crucial park operations informationSupport team member orientation and training to ensure all department staff are fully onboarded in a positive mannerOverseeing service standards during park operating hours to ensure a high level of the guest experienceEnsuring accurate daily, weekly and end of month inventory completionFully engaged in managing park operations to obtain budgeted / financial targetsManaging product transfers and requisition sheets to accurately track products during eventsManaging and resolving guest complaintsDevelop team members through training, feedback and coachingManaging team member incidents / accidents and following all required reporting proceduresCompleting daily operations readiness reportsCompleting a monthly department safety inspectionMonthly safety training conducted for team membersManaging team member scheduling in line with attendance forecastsVerifying payroll dailyManage menu processes Support and manage operations to ensure proper staffing levels are metCompleting operational walks of the park Ensure compliance with all relevant regulations and policiesOpening / Closing inspections of park operationsSupporting other departments as demanded by the businessOther duties/responsibilities as assigned Skills & Qualifications2+ years of experience in a food and beverage operational position. Multi-unit operational experience preferredMinimum High School diploma or equivalent. Hospitality or Business Management degree preferredHigh level of computer literacy - Proficient in Microsoft Excel and Word, and ability to quickly learn inventory management/ POS programsPassion for hospitality & operational excellenceExcellent communication skills both written and verbalA role model for safety, guest service, attendance, cleanliness and grooming standardsA valid Driver’s License and ability to meet company driving guidelines preferredSERV Safe Management & TABC certified or obtain full certification, within 30 days of job offerLift, carry, push and pull up to 50lbs. on a frequent basis.Position engages in extensive walking and standing throughout work shiftFrequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).Occasional overhead reaching and climbing stairs and laddersWork both indoors and outdoors, exposed to a variety of weather conditionsAble to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)The perks of the position:Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance PlanEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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