Inside Sales Specialist (Saint Paul, MN)

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience.Essential FunctionsConduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territoriesComplete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experienceExecute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectivesBuild rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channelsMaintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring required documentation and compliance standards are metCollaborate with cross-functional partners, including marketing, customer support, and outside sales, to align outreach efforts, support customer needs, and transition opportunities as appropriateRecommend improvements to processes or customer engagement approaches when identifiedComply with Company and department policies and standards; performs other duties as assignedEssential Functions: Dental USOpen Coverage: Partner cross-functionally to resolve customer issues identified through outreach and expedite adjustments when appropriate to ensure timely and satisfactory resolutionMinimum RequirementsAssociate's Degree in Business, Marketing, Communications, or a related field, or equivalent education and/or experience3 years of B2B inside or field sales experiencePreferred RequirementsDental, medical, or healthcare industry experienceExperience in customer retention, account management, or solution-based sellingExperience working with CRM or computer-based sales tracking systems and sales performance toolsFormal sales training or certification in a recognized sales methodologySkills and AbilitiesFamiliarity with dental products, services, and manufacturer partnersCustomer focused sales and service orientation with the ability to build rapport and collaborative relationships with customers and cross-functional partnersStrong customer service and communication skills, both written and verbal; ability to effectively communicate across multiple communication channels and engage customersConsultative selling skills with a customer retention focus; ability to identify, qualify, and advance sales opportunities through disciplined prospecting and follow upDetail oriented with the ability to maintain accurate records and documentation and manage multiple prioritiesWorking knowledge of B2B sales practices and customer engagement modelsPhysical and Cognitive DemandsCommunicate/Hearing FrequentlyCommunicate/Talking FrequentlyLearn New Tasks or Concepts FrequentlyMake Timely Decisions in the Context of a Workflow FrequentlyComplete Tasks Independently ConstantlyMaintain Focus ConstantlyRemember Processes & Procedures ConstantlyStationary Position (Seated) ConstantlyVision ConstantlyWhat's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $20.91 - $27.16EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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